Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Equal Opportunity Employer
Summary Description
Responsible for supervising and coaching the CSR staff. Ensures delivery of City’s phone and CSR service standards to provide excellent customer service. Leads and coaches CSR staff to identify customer needs and act on referral opportunities. May open new accounts and deliver additional services at the branch. Ensures cash and branch audits are completed per branch guidelines.
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0 Annuities Customer Service Supervisor jobs found in Lexington, KY area