Annuities Customer Service Supervisor jobs in Lompoc, CA

Starting Pay Rate: $23.91 - $28.13/HR, DOE

Under the general direction of the Service Station Manager the Service Station Supervisor is responsible for the day-to-day operations as they relate to the Chumash gas station and its associated convenience store.

Primary Duties, Responsibilities, and Tasks:

• Supervises all daily operations, including cost control, delivery fulfillment, Team Member management and quality control.
• Manages the convenience store and other retail activities associated with fuel enterprises, including store configuration and pricing.
• Participates in the negotiation of agreements related to the fuel enterprise.
• Provides regular inventory status updates.
• Assists in budget preparation and management.
• Responsible for timely and accurate submissions of Team Member timekeeping reports to payroll.
• Responsible for the accurate recording and tracking of team member records, such as Personnel Action Forms and other internal eforms as needed.
• Responsible for preparing work schedules for staff.
• Prepare sales reports, shift end reports, reconcile accounts daily/weekly and other reports at management requested requirements.
• Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration, while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Required Qualifications:

• High School Diploma or GED Certificate.
• Two years prior experience in a retail sales environment is preferred.
• Compliance with state ABC requirements within 60 days of hire to sell alcohol.
• Compliance with state requirements within 60 days of hire to sell tobacco.
• Completion of the SERV safe certification for food safety within 60 days of hire.
• Completion of the state required fuel safety program by Paradise Services within 60 days of hire.
• Intermediate computer proficiency utilizing Microsoft applications, e-mail and Internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
• Native American hiring preference applies.

Skills, Abilities, and Competencies:

• Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
• Quality Orientation: Setting high standards regarding his/her work and working environment and acting accordingly; developing quality standards, continuously evaluating performance, products, and procedures; actively seeking ways to improve quality.
• Leadership: Achieving results through people by successful objective setting,
• performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
• People Development: Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills.
• Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.

Physical Requirements of the Position:

The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.

• Clear vision (close, distant, peripheral, and depth perception) is needed for navigating office and casino environments; reading and reviewing reports and policies; operating data processing equipment; and other essential job functions.
• While performing the duties of this job, the Team Member is regularly required to talk and hear.
• The Team Member is frequently required to sit and use hands to manipulate, handle, or feel.
• The Team Member is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The Team Member must occasionally lift and/or move up to 30 pounds.

Working Conditions:

• While performing the duties of this job, the Team Member is occasionally exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles.
• The Team Member is usually subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes.
• The Team Member is occasionally subject to outside environmental conditions and to wet and/or humid conditions.
• The noise level in the work environment is usually moderate.

About Us:
Chumash Enterprises is one of the premier employers in Santa Barbara County. We excel in providing a “Welcome to Freedom” atmosphere to our Chumash Casino Resort guests, while also offering a high level of care and customer service at our various Chumash-owned properties. For our Team Members, we are a unique employer with a “Free to Be Me” mentality. That means our Team Members have the ability to bring their most unique and individual selves to the workplace. It means they have the freedom to find their own path to success. With more than 1,800 Team Members, we offer a stable, rewarding, and energetic work environment with competitive pay, benefits, exciting growth opportunities, tuition reimbursement and more!
As our organization grows, new and exciting opportunities continue to develop at all of our properties, including Chumash Casino Resort, Chumash Employee Resource Center, Chumash Gas Station, Santa Ynez Tribal Health Clinic, Tribal Operations, Hotel Corque and The Hadsten.

Other Information:

• This job description does not list all the duties of the job. You may be instructed by management to perform other tasks or functions.
• You will be evaluated in part based upon your performance of the tasks listed in this job description.
• Management has the right to revise this job description at any time.
• The job description is not a contract for employment.