Annuities Customer Service Supervisor jobs in Lubbock, TX
Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Annuities Customer Service Supervisor jobs
Permit and Customer Service Supervisor
- City of Midland
-
TX, TX
FULL_TIME
-
The Residential Permit and Customer Service Supervisor oversees the efficient operation of the One-Stop-Shop and Permit Counter while prioritizing exceptional customer service and satisfaction. The position also serves as the Senior Residential Plans Examiner.
Under general direction from the Building Official and the Development Services Officer, the Residential Permit and Customer Service Supervisor manages the One-Stop-Shop and Permit Counter team, ensuring smooth permit processing and delivering outstanding customer service. The position performs simple and complex reviews of residential permit submittals and issues the corresponding permits in a timely manner.- Supervise daily operations of the One-Stop-Shop and Permit Counter, ensuring timely and accurate permit processing.
- Provide guidance and support to staff in handling customer inquiries, complaints, and transactions.
- Collaborate with other departments to streamline processes and enhance customer service delivery.
- Oversee the resolution of permit-related issues and ensure compliance with relevant regulations.
- Performs residential plan reviews on new construction homes as well as various new projects on existing properties.
- Oversee cashiering functions, including billing, verifying payments, and reconciling accounts.
- Monitor and evaluate staff performance, providing training and coaching as needed to maintain high service standards.
- Participates in the hiring process of new employees including reviewing applications, resumes, and performing interviews.
- Develop and implement strategies to improve the overall customer experience at the One-Stop-Shop and Permit Counter.
- Prepare reports and analyze data to identify areas for improvement and implement corrective actions.
- Stay updated on changes in permit regulations and procedures, ensuring staff compliance.
- Foster a positive work environment that promotes teamwork, accountability, and continuous improvement.
- Handle escalated customer inquiries or complaints and ensure prompt resolution.
- Attend regular training sessions for related activities.
- Regularly communicate with elected officials, city management, and staff from other departments.
- Perform related duties and responsibilities as assigned.
- Bachelor's Degree from an accredited college or university with coursework in a related construction or management field preferred.
- Minimum of 5 years of experience in customer service or related field, with 2-3 years in a supervisory role of increasing responsibilities.
- Knowledge of permit processing procedures, local and state regulations, and familiar with the International Building Codes (ICC).
- Any combination of the previous qualifications will be considered.
- Strong communication and interpersonal skills.
- Skilled in de-escalating conflicts.
- Ability to multitask, prioritize workload, and work effectively under pressure.
- Proficiency in computer applications and office software.
- Customer-centric mindset with a commitment to delivering exceptional service.
- Valid Texas driver's license.
- Thorough understanding of permit processing and customer service principles.
- Excellent leadership and team management skills.
- Analytical and problem-solving abilities.
- Ability to effectively communicate with diverse stakeholders.
- Detail-oriented with a focus on accuracy and efficiency.
- Adaptability and willingness to learn new procedures and technologies.
- Strong organizational skills and ability to handle multiple tasks simultaneously.
- Ability to communicate effectively with the public, contractors, developers, elected officials, department heads, and other city staff through in-person contact, phone calls, and by emails.
- Occasional overtime may be required.
- Ability to work in a fast-paced environment.
- Willingness to attend training sessions or workshops as necessary.
- 1 Day Ago
Permit and Customer Service Supervisor
- City of Midland
-
TX, TX
FULL_TIME
- The Residential Permit and Customer Service Supervisor oversees the efficient operation of the One-Stop-Shop and Permit Counter while prioritizing exceptional customer service and satisfaction. The po...
- 1 Day Ago
Customer Service Supervisor
- Lubbock National Bank
-
Lubbock, TX
FULL_TIME
- ************************************************************* For consideration, interested applicants MUST APPLY ONLINE at: www.lubbocknational.com/careers.aspx **************************************...
- 1 Month Ago
Lubbock National Bank - Customer Service Supervisor
- AMARILLO NATIONAL BANK GROUP
-
Lubbock, TX
OTHER
- Job Details Job Location: Lubbock, TX Position Type: Full Time Education Level: High School Salary Range: Undisclosed DescriptionJob Duties: Provide quality customer service and work toward the genera...
- 1 Month Ago
Service Supervisor
- Beard Equipment Co
-
Midland, TX
FULL_TIME
- Beard Equipment Co in San Angelo, TX is looking for one service supervisor to join our 19 person strong team. Our ideal candidate is a self-starter, motivated, and engaged.Responsibilities Engage regu...
- 10 Days Ago
Service supervisor
- St. Joseph's Home Health, Inc.
-
Big Spring, TX
FULL_TIME
- St. Joseph's Home Health, Inc. - Benefits Competitive Pay Team Environment Sick days Vacations Paid Holidays Health, vision, dental, & life insurance Job Summary Primary function is to supervise atten...
- 5 Days Ago
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0 Annuities Customer Service Supervisor jobs found in Lubbock, TX area
Nutrition Associate Manager (Registered Dietitian) - Lubbock ISD
- Aramark
-
Lubbock, TX
- Job Description Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. ...
- 4/20/2024 12:00:00 AM
Donor Floor Supervisor
- Octapharma Plasma
-
Lubbock, TX
- Want to Expand your career-development potential, your ability to help donors and patients, and your access to professio...
- 4/20/2024 12:00:00 AM
Greeter - Administration
- Covenant Health
-
Lubbock, TX
- **Description** Greeter is responsible for ensuring that every person entering Grace Clinic / Grace Surgical Hospital is...
- 4/19/2024 12:00:00 AM
RN Nurse Supervisor
- Thrive Skilled Pediatric Care LLC
-
Lubbock, TX
- Do you have a passion for helping medically fragile children grow and flourish to their full potential? Do you enjoy tra...
- 4/19/2024 12:00:00 AM
Food Service Worker Lead - Lubbock Christian University
- ARAMARK Refreshment Services, Inc.
-
Lubbock, TX
- Job Description As a Food Service Worker, you'll assist with food prep, portioning meals, and serving our loyal customer...
- 4/19/2024 12:00:00 AM
Sales Floor Associate
- Dollar Tree
-
Lubbock, TX
- Store Dollar Tree Dollar Tree is seeking motivated individuals to support our Stores as we provide essential products at...
- 4/19/2024 12:00:00 AM
Nutrition Attendant - Food and Nutrition Svc - Covenant Children's Hospital
- Covenant Health
-
Lubbock, TX
- ** Nutrition Attendant - Food and Nutrition Svc - Covenant Children's Hospital** **** New **Covenant Health is seeking a...
- 4/16/2024 12:00:00 AM
Nutrition Associate Manager (Registered Dietitian) - Lubbock ISD
- Aramark
-
Lubbock, TX
- Job Description Aramark Student Nutrition provides food and nutrition services to over 350 school districts in the U.S. ...
- 4/2/2024 12:00:00 AM
About Lubbock, Texas
Lubbock (/ˈlʌbək/ LUB-ək)
is the 11th-most populous city in the U.S. state of Texas and the county seat of Lubbock County. With a population of 256,042 in 2015, the city is also the 83rd-most populous in the United States. The city is located in northwestern part of the state, a region known historically and geographically as the Llano Estacado, and ecologically is part of the southern end of the High Plains, lying at the economic center of the Lubbock metropolitan area, which has a projected 2020 population of 327,424.
Lubbock's nickname, "Hub City", derives from it being the economic, educat...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$68,011 to $85,554
Lubbock, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does an Annuities Customer Service Supervisor do?
Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020