Annuities Customer Service Supervisor jobs in Medford, OR

Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer service specialist
  • Abacus Service Corporation
  • Grants Pass, OR FULL_TIME
  • Description / Comment :

    Job title : Customer Service Specialist

    Location : 557 NE Westbrook, Grants Pass, OR 97526

    Pacific Time Zone

    100% Onsite but possible future Hybrid

    Work Hours : 8am to 5pm

    As a Customer Service Specialist for Nassau OOGP Vision Group, your mission will be to act as a representative of our company to provide top quality service to our customers.

    PRIMARY RESPONSIBILITIES :

    Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.

    Maintaining a positive, empathetic, and professional attitude toward customers at all times.

    Develop a strong knowledge of our product portfolio and procedures

    Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.

    Effectively communicate additional promotions and services we offer.

    Process customer orders in a courteous, efficient, timely manner with minimal errors.

    Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.

    Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.

    Regularly attend and participate in team meetings.

    Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.

    Other duties as assigned by Manager.

    Specific Duties :

    Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions / concerns

    Communicating with customers through various channels (Phone, email, chat)

    Effectively communicate additional promotions and services we offer.

    Engage with clients in a friendly and professional manner while actively listening to their concerns

    Offer support and solutions to customers in accordance with the company's customer service policies

    Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries

    Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint / question status, ensure resolution

    Collaborate with team members and other company departments to ensure overall customer and product satisfaction

    Goals :

    Quality Assurance 90% Rating on calls / emails / chat interactions

    Transactions Per Hour 8 Transactions per hour worked (6 for chat)

    Accessibility 85% Availability, minimize unnecessary off line time

    Answered Interactions 99% of Interactions are answered

    Attendance Compliance to the attendance policy

    Development & Training Completion of training and action steps

    Start Time : 12 : 00 AM

    12 : 00 AM

    Hours : 8AM - 5PM

    8AM - 5PM

    Location :

    OOGP, OR 557 NE Westbrook Way Grants Pass OR 97526

    Education :

    Additional Job Details :

    At present Temp but possibly Temp to perm Start Date : As soon as possible Location Grants Pass OR onsite with possible future Hybrid # of positions needed : 1 Job Title : Customer Service Representative Job description : Answer calls in timely manner.

    Give excellent Customer Service to our accounts. Process orders from phone calls or emails. Complete tasks as assigned. Work Hours : 8 : 00am-5 : 00pm PT At present Temp but possibly Temp to perm # of positions needed : 1 Job Title : Customer Service Representative Job description : Answer calls in timely manner.

    Give excellent Customer Service to our accounts. Process orders from phone calls or emails. Complete tasks as assigned. Work Hours : 8 : 00am-5 : 00pm PST Specific Skills needed : Type min of 35 wpm 10 key by touch Able to communicate via email or chat in professional manner Able to multi task.

    Essilor is the leading manufacturer of optical lenses in the United States driven by our vital mission of improving lives by improving sight.

    Essilor manufactures optical lenses under the Varilux , Crizal , Transitions , and other brands, and our products are worn by one billion people daily.

    Essilor broadened their lens distribution business by acquiring Nassau OOGP Vision Group that is centered as a one stop solution for stock, contacts, and lab services for our customers.

    Our great reputation was earned by offering the most comprehensive selection of products and services in the industry. Nassau OOGP Vision Group customers are not only highly skilled eye care professionals but also sophisticated business professionals.

    Attachment :

    Essilor is the leading manufacturer of optical lenses in the United States driven by our vital mission of improving lives by improving sight.

    Essilor manufactures optical lenses under the Varilux , Crizal , Transitions , and other brands, and our products are worn by one billion people daily.

    Essilor broadened their lens distribution business by acquiring Nassau OOGP Vision Group that is centered as a one stop solution for stock, contacts, and lab services for our customers.

    Our great reputation was earned by offering the most comprehensive selection of products and services in the industry. Nassau OOGP Vision Group customers are not only highly skilled eye care professionals but also sophisticated business professionals.

    As a Customer Service Specialist for Nassau OOGP Vision Group, your mission will be to act as a representative of our company to provide top quality service to our customers.

    PRIMARY RESPONSIBILITIES :

    • Follow established processes and systems to ensure that Customer Care Standards are met or exceeded for every customer contact.
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Develop a strong knowledge of our product portfolio and procedures
    • Demonstrate 100% follow through in every commitment in an effort to provide one call resolution.
    • Effectively communicate additional promotions and services we offer.
    • Process customer orders in a courteous, efficient, timely manner with minimal errors.
    • Properly document customer complaints and concerns immediately and facilitate satisfactory resolution.
    • Communicate effectively with leaders including the Customer Service Supervisor & Manager. Communications include updating them regularly to guarantee customer expectations are met and any problems or issues are addressed in a timely and professional manner.
    • Regularly attend and participate in team meetings.
    • Participate in ongoing training and development to improve the knowledge and skill required to better serve our customers.
    • Other duties as assigned by Manager.

    Specific Duties :

    • Provide quality customer service by answering incoming customer calls and entering orders, responding to customer questions / concerns
    • Communicating with customers through various channels (Phone, email, chat)
    • Effectively communicate additional promotions and services we offer.
    • Engage with clients in a friendly and professional manner while actively listening to their concerns
    • Offer support and solutions to customers in accordance with the company's customer service policies
    • Identify customer questions, complaints, concerns, and respectfully and professionally provide sufficient answers and solutions to all customer queries
    • Redirect customers to appropriate departments and teams when necessary and follow up with callers on complaint / question status, ensure resolution
    • Collaborate with team members and other company departments to ensure overall customer and product satisfaction

    Goals :

    • Quality Assurance 90% Rating on calls / emails / chat interactions
    • Transactions Per Hour 8 Transactions per hour worked (6 for chat)
    • Answered Interactions 99% of Interactions are answered
    • Attendance Compliance to the attendance policy
    • Development & Training Completion of training and action steps
    • Last updated : 2024-03-27

  • Just Posted

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Customer Service Representative
  • US Forest Service
  • Fort Jones, CA FULL_TIME
  • Duties Provides a full range of standard and non-standard assignments resolving a variety of non-recurring problems. Work includes a variety of assignments involving different and unrelated steps, pro...
  • 2 Days Ago

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Engineering Equipment Operator Supervisor
  • Forest Service
  • Alturas, CA OTHER
  • Serves as road construction and maintenance crew supervisor. Applications will expire every 90 days. To remain active for consideration, applicants must resubmit their application. Positions may be fi...
  • 21 Days Ago

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IT Business Analyst (ServiceNow Customer Success & ITSM)
  • Abacus Service Corporation
  • Remote, OR FULL_TIME
  • Sound Transit IT Temporary Contractor Request FormAssignment:IT Business Analyst (ServiceNow Customer Success & ITSM)Category/Level*:E/2Term of Assignment:4/1/2024 – 12/31/2024Rate Range:Minimum to mi...
  • 2 Days Ago

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Customer Service
  • Pizza Hut
  • MEDFORD, OR FULL_TIME
  • FullTime Customer Service Vacancy working for Pizza Hut at MEDFORD OR
  • 21 Days Ago

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Customer Service
  • Pizza Hut
  • Klamath Falls, OR FULL_TIME
  • Working at Pizza Hut is about making hungry people happy. Its about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face...
  • 21 Days Ago

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0 Annuities Customer Service Supervisor jobs found in Medford, OR area

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Customer Service Specialist
  • Syntricate Technologies Inc
  • Grants Pass, OR
  • Job title: Customer Service Specialist Pacific Time Zone 100% Onsite but possible future Hybrid Temp but possibly temp t...
  • 3/28/2024 12:00:00 AM

Q
FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Medford, OR
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

8
Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Medford, OR
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

Q
FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Grants Pass, OR
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

D
Driveway Customer Satisfaction Rep
  • Driveway
  • Medford, OR
  • Driveway Customer Satisfaction Rep page is loaded **Driveway Customer Satisfaction Rep** **Driveway Customer Satisfactio...
  • 3/27/2024 12:00:00 AM

S
Transfer Station Customer Service Attendant
  • Southern Oregon Sanitation Inc.
  • Grants Pass, OR
  • Transfer Station Customer Service Attendant Description **PURPOSE:** The Transfer Station Customer Service Attendant ser...
  • 3/27/2024 12:00:00 AM

O
IT Support Services Coordinator (Help Desk Supervisor)
  • Oregon Shakespeare Festival
  • Ashland, OR
  • Job Description Job Description Job Summary: Responsible for managing and coordinating IT Support for the Oregon Shakesp...
  • 3/25/2024 12:00:00 AM

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Customer Service Specialist
  • Russell Tobin
  • Grants Pass, OR
  • Job Description Job Description A local Optician is looking to hire a Contract Customer Service Specialist. As a Custome...
  • 3/25/2024 12:00:00 AM

Medford is located approximately 27 miles (43 km) north of the northern California border at 42.3°N. According to the United States Census Bureau, the city has a total area of 25.74 square miles (66.67 km2), of which, 25.73 square miles (66.64 km2) is land and 0.01 square miles (0.03 km2) is water. The Pacific Ocean is about 75 miles (121 km) west of the city, and is the nearest coast. The nearest river is the Rogue River (8 mi or 13 km), and the nearest lake is Agate Lake (13 mi or 21 km). Nearby cities include Grants Pass, Klamath Falls, Ashland, Roseburg, Redding (California), and Crescent ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$74,120 to $93,244
Medford, Oregon area prices
were up 2.5% from a year ago

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Annuities Customer Service Supervisor in Lansing, MI
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Annuities Customer Service Supervisor in Flagstaff, AZ
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