Annuities Customer Service Supervisor jobs in Montgomery, AL
Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Annuities Customer Service Supervisor jobs
Customer Service Supervisor (FT)
- Hyundai Power Transformers USA
-
Montgomery, AL
FULL_TIME
-
Job Summary: Customer Service Supervisor.Job Brief:
- This role will focus on the needs and desires of customers while leading a team of Customer Service Representatives. He or she will have a dedication to customer satisfaction.
- Focusing and ensuring each customer has been given all possible attention needed for positive results.
- This role will utilize all positive and effective methods such as developing new techniques or improving processes in customer support systems.
- The role will also include answering questions from clients and resolving problems, setting goals to meet the needs of each team member as well as monitoring the progress of customer requirements in the company’s tracking system.
- Strong computer skills customer relation skills and planning skills including.
- KPI’s are essential to the success of this role.
Top roles:- Communicate with customers about product satisfaction and when necessary, warranty issues.
- Work with internal team members to solve customer or field issues effectively and efficiently.
- Innovate and coordinate new ideas and solutions to improve the customer service department and process.
Day to day:- This position is constantly receiving calls, from customer and the team, text and social media concerns, complaints and questions and provides answers and support.
- Work with the team to ensure they are relatively or collaboratively solving customer’s problems and embed them into the culture and positivity of the company.
- Keep an ongoing list of the most asked questions and or complaints and compile team member’s data.
- Respond to members (co-workers) emails quickly.
- Handle any other important or urgent issues that arise.
- Monitor and analyze what could reduce customer service calls.
Monthly:- Refine the process (work with your team) of receiving calls, text and social media concerns, complaints and questions.
- Oversee team to ensure they establish and maintain records to document biggest issues and solutions offered.
- Provide recommendations to supervisors, managers, and director.
- Work with other verticals to ensure systems and processes are in place to eliminate or reduce customer complaints.
- Determine and schedule what training is required for the C.S. team or other teams need to reduce customer frustration?
- Request adjustments from department heads to ensure customer service evolves along with marketplace needs.
- Ensure status reports are made each month. Are there bottlenecks and if so what or who are they? Present information and corrective action requirements to the team leader to solve and if they cannot then escalate it to your Director/Manager jointly.
- Manage with urgency and resolve any important or urgent issues that arise.
Quarterly:- Report findings, quarterly roll up. Refining the process of receiving calls, text and social media concerns, complaints and questions.
- Propose improvements to you supervisor.
- Determine how can CRM software improve our approach to customers?
- If so, when do we need to be prepared to launch new software?
Annually:- Present to your Manager/director as required, daily, weekly, monthly and year end weekly end-year reporting; Project by project per the vertical or department it is inside.
- Perform a review for you team on quarterly and annual findings.
- Determine how can CRM software improve our approach to customers? Or is it too early?
- Craft an end of year analysis of processes to improve.
- Offer ideas to improve systems and procedures to your supervisor.
- 7 Days Ago
Customer Service
- Pizza Hut#39543
-
SELMA, AL
FULL_TIME
- FullTime Customer Service Vacancy working for Pizza Hut#39543 at SELMA AL
- 17 Days Ago
Customer Service
- #PizzaHut41156
-
Montgomery, AL
FULL_TIME
- Working at Pizza Hut is about making hungry people happy. Its about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling face...
- 6 Days Ago
Customer Service
- GILMER AVE,,TALLASSEE,AL
-
Tallassee, AL
FULL_TIME
- Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
- 6 Days Ago
Customer Service
- HIGHLAND AVE,,SELMA,AL
-
Selma, AL
FULL_TIME
- Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
- 7 Days Ago
Customer Service
- JJB Pizza
-
Tallassee, AL
FULL_TIME
- Working at Pizza Hut® is about making hungry people happy. It’s about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling fa...
- 10 Days Ago
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0 Annuities Customer Service Supervisor jobs found in Montgomery, AL area
Customer Advocate
- Community Choice Financial Family of Brands
-
Montgomery, AL
- Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
- 4/22/2024 12:00:00 AM
Service Advisor - Capitol Chevrolet
- Sonic Automotive
-
Montgomery, AL
- Company Description At Capitol Chevrolet , a Sonic Automotive family dealership, you'll find the opportunities, resource...
- 4/22/2024 12:00:00 AM
Customer Advocate
- Community Choice Financial Family of Brands
-
Montgomery, AL
- Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
- 4/22/2024 12:00:00 AM
CUSTOMER SERVICE ASSOCIATE
- Hager Companies
-
Montgomery, AL
- **customer service ASSOCIATE** **Location:** Montgomery, AL **Position Summary** Perform duties required to assist custo...
- 4/21/2024 12:00:00 AM
Customer Service/Inside Sales Representative
- Air Hydro Power
-
Montgomery, AL
- Customer Service/Inside Sales Representative (Montgomery, AL) (Full-Time) Are you an underappreciated, hard worker? Come...
- 4/20/2024 12:00:00 AM
Risk Management Support Services Coordinator
- EY
-
Montgomery, AL
- EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
- 4/20/2024 12:00:00 AM
Retail Service Specialist>
- O'Reilly Automotive
-
Montgomery, AL
- O'Reilly Automotive - 6261 Atlanta Highway [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly A...
- 4/20/2024 12:00:00 AM
Customer Advocate
- Community Choice Financial Family of Brands
-
Montgomery, AL
- Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
- 4/16/2024 12:00:00 AM
About Montgomery, Alabama
Montgomery is the capital city of the U.S. state of Alabama and the county seat of Montgomery County. Named for Richard Montgomery, it stands beside the Alabama River, on the coastal Plain of the Gulf of Mexico. In the 2010 Census, Montgomery's population was 205,764. It is the second most populous city in Alabama, after Birmingham, and is the 118th most populous in the United States. The Montgomery Metropolitan Statistical Area's population in 2010 was estimated at 374,536; it is the fourth largest in the state and 136th among United States metropolitan areas.
The city was incorporated in 18...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$67,630 to $85,075
Montgomery, Alabama area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does an Annuities Customer Service Supervisor do?
Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020