Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for overseeing and managing a team of customer service representatives. Your role will involve analyzing customer service data, implementing strategies to improve customer satisfaction, and ensuring that all customer inquiries and concerns are addressed in a timely manner. This is an excellent opportunity for someone with strong leadership skills and a passion for delivering exceptional customer service.
Duties:
- Supervise and manage a team of customer service representatives
- Monitor and analyze customer service metrics to identify areas for improvement
- Develop and implement strategies to enhance the overall customer experience
- Handle escalated customer inquiries and complaints, providing resolutions as needed
- Collaborate with other departments to ensure seamless communication and coordination of customer service efforts
- Stay updated on industry trends and best practices in customer service
- Assist in the development of training programs for new hires and ongoing training for existing team members
Experience:
- Proven experience in a customer service supervisory role
- Strong analytical skills with the ability to interpret data and make informed decisions
- Excellent communication skills, both written and verbal, in English (multilingual abilities, especially Spanish, are a plus)
- Demonstrated ability to effectively manage a team and drive performance
- Proficient in project management techniques, including prioritization and time management
- Sales experience preferred
If you are a dedicated professional with a passion for delivering exceptional customer service, we encourage you to apply. We offer competitive compensation, opportunities for career advancement, and a supportive work environment. Join our team today!
Job Type: Full-time
Pay: $28,000.00 - $33,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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