Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Job Description
The Customer Service Supervisor is responsible for the administration and efficient daily operation of the CS US team, including customer service excellence in accordance with Vuori’s objectives.
In addition, the Customer Service Supervisor will communicate Vuori’s values, strategies, and objectives, while monitoring and appraising job results.
This position nurtures culture and engagement while improving the overall experience of our customers.
Responsibilities include but are not limited to :
They will be focused on ensuring the team is equipped with the pertinent information of the day, along with the foundational knowledge of how to be an exceptional Customer Service Agent.
Qualifications
Additional Information
Pay range : $28.85 / hr - $31.25 / hr
Benefits :
All your information will be kept confidential according to EEO guidelines.
Last updated : 2024-04-03
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