Annuities Customer Service Supervisor jobs in Schenectady, NY

Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Service Specialist
  • Service Experts - Roland J. Down
  • Scotia, NY FULL_TIME
  • Location: Scotia, NY

    Why You Should Join the Service Experts Team?

    Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

    Service Experts Company Perks and Benefits for YOU

    Generous PTO provided:

    • 20 paid days off within your first year of employment (vacation & national holidays)
    • 25 paid days off after your 2nd year of employment
    • No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
    • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
    • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
    • We provided wellness program options for free employee medical
    • Company-provided smart phone, tablet, uniform plan, and tool replacement program
    • We’ll make you better at what you do with our internal Training Academy
    • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
    • Company-paid employee Life Insurance with options for YOU and your Family!
    • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
    • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

    Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

    Position Summary:

    The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

    Key Responsibilities:

    • Answers incoming phone calls from customers and assists call or routes call to appropriate person
    • Maintains good customer relations and ensures that all calls meet Service Experts’ standards
    • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
    • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
    • Maintains customer records by updating account information
    • Accurately dispositions calls in call monitoring software
    • Adheres to CPI compliance regulations when taking payments over the phone
    • Updates capacity planner whenever calls or booked, rescheduled or cancelled
    • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
    • Communicates with customers on the status of service calls
    • Assists with dispatching as needed
    • Continually maintains working knowledge of all company products, services, and promotions
    • Working with dispatch to improve accuracy in scheduling and speed of response
    • Reliable attendance and on-time job performance
    • Performs similar/other duties as needed or assigned

    Qualifications:

    • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
    • Experience or training the use of computers and related systems in an administrative office environment
    • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
    • Excellent customer-service, communication, and interpersonal skills
    • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
    • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
    • Ability to work effectively in both a team and an independent environment
    • Ability to make decisions based on established guidelines and procedures
    • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
    • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
    • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

    Annual Compensation Range: Minimum $38,257, Maximum $57,385

  • Just Posted

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Cleaning Supervisor/Customer Service Representative (FT)
  • 7-Eleven, Inc
  • Schenectady, NY FULL_TIME
  • Speedway - Cleaning Supervisor (Open availability or just morning). MONDAY - FRIDAY!Job Details:MUST HAVE A VALID NY STATE DRIVER'S LICENSE.You would be fully trained to operate the Register at your "...
  • Just Posted

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Customer Service
  • VENT Fitness
  • Niskayuna, NY PART_TIME
  • Passion / Integrity / Professionalism / Customer Service Are you a People Person? Our customer service team is responsible for being the first point of contact for new and existing members. The first ...
  • 3 Days Ago

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Customer Service
  • VENT Fitness
  • Clifton Park, NY PART_TIME
  • Passion / Integrity / Professionalism / Customer Service Are you a People Person? Our customer service team is responsible for being the first point of contact for new and existing members. The first ...
  • 1 Month Ago

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Retail Customer Experience Supervisor
  • TJX Companies
  • Amsterdam, NY FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
  • Just Posted

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Lead Food Service Supervisor
  • Trinity Services Group Inc.
  • Howes Cave, NY FULL_TIME
  • Wage Rate$18.00/hour OverviewAre you looking for a career with premium benefits and the potential for growth? At Trinity Services Group, a TKC Holdings Company, we've created something special, a bett...
  • 13 Days Ago

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0 Annuities Customer Service Supervisor jobs found in Schenectady, NY area

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County Meter Reader
  • Meter Reader
  • Cohoes, NY
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Watervliet, NY
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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Patient Coordinator
  • Prairie Grove Orthodontics
  • Schenectady, NY
  • Title Patient Coordinator EOE Statement We are an equal employment opportunity employer. All qualified applicants will r...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative ($20 PH starting)
  • SPECTRUM
  • Schenectady, NY
  • Job Summary At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile c...
  • 3/26/2024 12:00:00 AM

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Customer Support Representative
  • SPECTRUM
  • Schenectady, NY
  • Job Summary At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile c...
  • 3/26/2024 12:00:00 AM

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Call Center Representative
  • SPECTRUM
  • Schenectady, NY
  • Job Summary At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile c...
  • 3/25/2024 12:00:00 AM

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Call Center Representative ($20 PH starting)
  • SPECTRUM
  • Schenectady, NY
  • Job Summary At a Glance Full-time entry-level to mid-level customer service roles troubleshooting and resolving mobile c...
  • 3/25/2024 12:00:00 AM

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Client Service Coordinator
  • Banfield Pet Hospital
  • Schenectady, NY
  • Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of...
  • 3/24/2024 12:00:00 AM

Schenectady (/skəˈnɛktədi/) is a city in Schenectady County, New York, United States, of which it is the county seat. As of the 2010 census, the city had a population of 66,135. The name "Schenectady" is derived from a Mohawk word, skahnéhtati, meaning "beyond the pines". Schenectady was founded on the south side of the Mohawk River by Dutch colonists in the 17th century, many from the Albany area. They were prohibited from the fur trade by the Albany monopoly, which kept its control after the English takeover in 1664. Residents of the new village developed farms on strip plots along the rive...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$76,942 to $96,794
Schenectady, New York area prices
were up 1.5% from a year ago

Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020