Annuities Customer Service Supervisor jobs in Wilmington, DE

Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Service Supervisor
  • Lasko Products
  • West Chester, PA FULL_TIME
  • Lasko Products, an industry leader in providing and manufacturing home environment products for over 100 years, is looking to add a Customer Service Supervisor to the team. 

    We are seeking an organized and experienced individual who thrives on providing excellent customer service and has the desire to assist in leading a winning team. The position of Customer Service Supervisor is responsible for providing professional and efficient service by assisting in departmental business across multiple business units utilizing omni-channel support to service our end consumers in every way possible. This position will assist in leading the staff to uphold the organizations brand and culture and will play a collaborative role with management in growing and implementing standards and processes. The role of this position will also help in overseeing the continued development, implementation, and continuity of a true omni-channel support environment across all organizational business units. The Customer Service Supervisor reports directly into the department manager. 

    This will be a hybrid position, working from our West Chester, PA office. 

    Essential Functions

    • Work with management in overseeing and assessing customer service staff activities and providing them with regular performance-related feedback.
    • Strategizing and monitoring daily activities of customer service operation.
    • Assisting customer service staff with duties where required.
    • Hire and train customer service staff to deliver best in class consumer service.
    • Investigating and solving customer service complaints.
    • Assisting the manager with development and implementation of policies and explaining these to staff and customers.
    • Assisting with the part management process and overseeing daily transactions
    • Conduct meeting with Manager to discuss about process improvements and issues.
    • Maintain in-depth working knowledge of the company’s brands, systems, and processes.
    • Directly handle contacts across all channels (phone, email, chat and social)
    • Performing additional duties where needed

    Competencies, Abilities and Educational Requirements

    • High School Diploma or GED equivalent
    • 3 years’ work experience in similar position at a supervisory level
    • Strong Problem-Solving skills
    • Excellent Verbal and Written Communication Skills
    • Customer Focused
    • Outstanding organizational skills
    • Excellent phone etiquette
    • Experience using Marketplace portals, Shopify, or PayPal
    • Strong keyboarding skills

    Certifications and Special Requirements

    Strong proficiency in Microsoft Outlook and Office based applications. Zendesk experience preferred but not required. Previous ERP experience is preferred.

     

  • 6 Days Ago

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Customer Service Lead
  • Service Today
  • Bridgeville, DE FULL_TIME
  • CUSTOMER SERVICE LEAD – at SERVICE TODAY, INC. High Volume Call Center - Full Time! JOIN OUR BUSY TEAM NOW!! We are currently searching for highly talented Customer Service Lead for our Federalsburg, ...
  • 10 Days Ago

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Customer Service Representative
  • ARS Truck & Fleet Service
  • Castle, DE FULL_TIME
  • Customer Service Representative We have provided unmatched service and repair options to commercial businesses and government agencies for nearly 50 years. At ARS Truck & Fleet Service, we’re the best...
  • 5 Days Ago

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Customer service representative
  • Corporation Service Company
  • Wilmington, DE FULL_TIME
  • Job Description Customer Service Representative On-Site Wilmington, DE Monday - Friday 9am-6pm If you've worked in the retail, hospitality, or restaurant industries, you know what it takes to keep cus...
  • 7 Days Ago

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Customer Service Representative- Business License (Insurance)
  • CSC (Corporation Service Company)
  • Wilmington, DE FULL_TIME
  • Customer Service Representative Wilmington, DE Mon-Fri 9am-6pm If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The ...
  • 3 Days Ago

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Customer onboarding
  • Corporation Service Company
  • Wilmington, DE FULL_TIME
  • Job DescriptionCustomer Onboarding LeaderCSC Office Location in EMEA or North AmericaHours TBDHybridBelieve in doing work you can be proud of? We're the same.The Customer Onboarding Leader will overse...
  • 9 Days Ago

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0 Annuities Customer Service Supervisor jobs found in Wilmington, DE area

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County Meter Reader
  • Meter Reader
  • Wilmington, DE
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/18/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Pennsville, NJ
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/18/2024 12:00:00 AM

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Customer Service Assistant
  • Hertfordshire County Council
  • Hatfield, PA
  • **Customer Service Assistant** Job Number HCC17334 Location Hatfield Directorate Resources Salary Range 18,198 - 18,933 ...
  • 3/17/2024 12:00:00 AM

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Facilities Customer Service Coordinator - Interior Services
  • EMCOR Group
  • Norristown, PA
  • ** Facilities Customer Service Coordinator - Interior Services** **Job Category****:** Operations Services **Requisition...
  • 3/16/2024 12:00:00 AM

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369 - Customer Service Advisor
  • Encirc Ltd
  • Chester, PA
  • **369 - Customer Service Advisor** **Elton, Chester, UK** Job TypePermanent **369 - Customer Service Advisor** **Elton, ...
  • 3/16/2024 12:00:00 AM

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Customer Service Coordinator
  • Lesaffre Yeast Corporation
  • West Chester, PA
  • ** Customer Service Coordinator** **Job Category****:** Industry **Requisition Number****:** CUSTO001808 Showing 1 locat...
  • 3/15/2024 12:00:00 AM

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Call Center Representative
  • Express Employment Professionals
  • Bryn Mawr, PA
  • Job Description Job Description Express Employment is looking for 3-4 call center representatives for our client in Blue...
  • 3/15/2024 12:00:00 AM

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Customer Service Coordinator
  • DR Horton
  • Mount Laurel, NJ
  • D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New ...
  • 3/14/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 17.0 square miles (44 km2). Of that, 10.9 square miles (28 km2) is land and 6.2 square miles (16 km2) is water. The total area is 36.25% water. The city sits at the confluence of the Christina River and the Delaware River, about 33 miles (53 km) southwest of Philadelphia. Wilmington Train Station, one of the southernmost stops on Philadelphia's SEPTA rail transportation system, is also served by Northeast Corridor Amtrak passenger trains. Wilmington is served by I-95 and I-495 within city limits. In addition, the twin-s...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$79,805 to $100,396
Wilmington, Delaware area prices
were up 1.0% from a year ago

Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020