Annuities Customer Service Supervisor jobs in Youngstown, OH

Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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NEW CASTLE CUSTOMER SERVICE SUPERVISOR
  • Youngstown Area Goodwill Industries
  • Castle, PA FULL_TIME
  • Report to: Store Manager
    JOB SUMMARY

    • Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.

    • Utilize staff on duty efficiently – help build a strong and motivated store team.
    • Emphasis on customer service and production.
    • Promote sales growth and attend to store merchandising.
    • Ability to supervise without showing partiality.
    • Aware of store safety and security.
    • Assist customers quickly and courteously with their purchase.
    • Maintain a pleasant environment in the store among customers and store staff at all times.
    • Will be fair-minded but firm in direction.
    • Maintain proper handling of merchandise according to store standards/procedures/policies.

    • Sufficient mathematical skills to use cash register and complete paper work.
    • Will do daily paper work in absence of Store Manager or Assistant Manager.
    • Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately).

    • Must possess a valid driver’s license, maintain adequate insurance and pass a background check.

    • Work cooperatively with store management and staff.
    • A good communicator with store management and staff.
    • Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires.

    • Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.

    • Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.

    • Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store.

    • Aware of shrinkage – internal and external.
    • Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.

    • Employee will have occasional short deadlines and work environment hectic with occasional high stress.

    • Employee will annually review the Code of Ethics to assure departmental compliance with it. Make suggestions for revisions, additions, etc.

    • Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.


    EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED
    • A high school diploma or equivalent is required. A minimum of one year retail sales experience is required.

    HOURS WORKED
    • The employee is normally scheduled on a weekly basis, Sunday through Saturday as scheduled. Part time, up to 29 hours.

    NUMBER OF DAYS WORKED
    • May vary, but normally five days a week.


    OVERTIME HOURS
    • Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company.


    PHYSICAL DEMANDS
    For the purpose of determining the frequency of an activity, please refer to the following table:
    Never: 0% (0 Min. to 6 Min.)
    Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.)
    Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)
    Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)

    STANDING
    Continuously (67-100%)
    Surface: Tile, carpet, cement
    Activity: All aspects of job

    WALKING
    Continuously (67-100%)
    Surface: Tile, carpet, cement
    Activity: All aspects of job

    SITTING
    Occasionally (1-33%)
    Activity: Paperwork

    CLIMBING
    Occasionally (1-33%)
    Activity: Attend to store merchandise and displays, occasionally using ladder. Preferred, but not required.

    BENDING
    Occasionally (1-33%)
    Activity: Normally stocking and display setup.

    STOOPING/KNEELING:
    Occasionally (1-33%)
    Activity: Brief stocking, bagging. Preferred, but not required.

    REACHING OVERHEAD OR AT SHOULDER LEVEL
    Frequently (34-66%)
    Activity: Textile transfer.

    TWIST AND TURN:
    Occasionally (1-33%)
    Activity: Normally stocking and display setup

    LIFTING
    Frequently (34-66%)
    Activity: Attend to store merchandise and displays. Lift up to 100 lbs. with help.

    CARRYING Frequently (34-66%)
    Activity: Attend to store merchandise and displays. Carry up to 50 lbs. with help

    PUSH/PULL
    Frequently (34-66%)
    Activity: Attend to store merchandise and displays, moving of textile rack and buggy

    COORDINATION
    Eye, Hand, Foot Continuously (67-100%)
    Activity: Performing normal duties of position

    TALKING/HEARING/SEEING
    Continuously (67-100%)
    Activity: Talking and seeing are required in all aspects of job. Hearing is preferred, but not required.

    MACHINES/TOOLS/EQUIPMENT/WORK AIDS
    Frequently (34-66%)
    Activity: Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May be trained to use a pallet jack and/or tow motor.

    ENVIRONMENTAL
    CONDITIONS Indoors 100%
    Hazards include rolling racks, furniture, and other equipment

    HAND COORDINATION
    RIGHT LEFT BOTH FREQUENCY
    Major Hand X Continuously (67-100%)
    Fine Manipulation X Frequently (34-66%)
    Gross Manipulation X Frequently (34-66%)
    Simple Grasping X Frequently (34-66%)
    Power Grip X Occasionally (1-33%)
    Hand Twisting X Occasionally (1-33%)
    Fingering X Continuously (67-100%)


    Equal Opportunity Employer
    - Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State Or Local Laws.

  • 19 Days Ago

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Customer Service Representative
  • A to Z Drain Service
  • Niles, OH FULL_TIME
  • DescriptionABOUT A TO Z DEPENDABLE SERVICESA to Z Dependable Services has been servicing Ohio’s Trumbull & Mahoning Counties since 1960. Our extensive plumbing experience gives us the skills needed to...
  • 18 Days Ago

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Dispatcher/Customer Service
  • Jeswald Auto Truck Service
  • Youngstown, OH PART_TIME
  • About us Jeswald Auto Truck Service is a small business in the towing and recovery industry. We are professional, agile and fast-paced. Our work environment includes: Casual work attire On-the-job tra...
  • 9 Days Ago

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Customer Service Representative
  • Valley Waste Service, Inc.
  • Beaver, PA FULL_TIME
  • Valley Waste Service, Inc. is seeking a customer service representative to work in our fast-paced call center environment and provide excellent customer service. ESSENTIAL RESPONSIBILITIES: Handle inb...
  • 1 Month Ago

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Full-time Retail Customer Service Supervisor TJ Maxx Cranberry TWP
  • TJX Companies
  • Cranberry, PA FULL_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 15 Days Ago

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Part-time Retail Customer Service Supervisor TJ Maxx Cranberry TWP
  • TJX Companies
  • Cranberry, PA PART_TIME
  • Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
  • 15 Days Ago

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0 Annuities Customer Service Supervisor jobs found in Youngstown, OH area

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Customer Service Supervisor
  • Sealed Air Corporation
  • Streetsboro, OH
  • SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e...
  • 4/24/2024 12:00:00 AM

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Logistics Customer Service Coordinator
  • DivalentineCalver Recruitment Limited
  • Kent, OH
  • Title Logistics Customer Service Coordinator Description Our client based in Kent who are a global supplier of ingredien...
  • 4/24/2024 12:00:00 AM

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Customer Service Representative
  • Steelite International America
  • Youngstown, OH
  • Job Description Job Description Steelite International is seeking a Customer Service Representative to become an integra...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative
  • First Insurance Group
  • Youngstown, OH
  • ** Customer Service Representative** **Job Category****:** Premier Bank **Requisition Number****:** CUSTO002929 Showing ...
  • 4/22/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Middlefield, OH
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/22/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Mogadore, OH
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/22/2024 12:00:00 AM

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Customer Service Representative - Part Time
  • First Federal Bank
  • Youngstown, OH
  • Position Title: Customer Service Representative Department: Retail Position Reports to: Client Service Manager Position ...
  • 4/21/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Alliance, OH
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 4/20/2024 12:00:00 AM

Youngstown is a city in and the county seat of Mahoning County in the U.S. state of Ohio, with small portions extending into Trumbull County. According to the 2010 Census, Youngstown had a city proper population of 66,982, while the Youngstown-Warren-Boardman, OH-PA Metropolitan Statistical Area it anchors contained 565,773 people in Mahoning and Trumbull counties in Ohio, and Mercer County in Pennsylvania. Youngstown is located on the Mahoning River, approximately 65 miles (105 km) southeast of Cleveland and 61 miles (100 km) northwest of Pittsburgh. Despite having its own media market, Young...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$70,981 to $89,291
Youngstown, Ohio area prices
were up 1.3% from a year ago

Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020