POSITION: The New Flat Rate is searching for a hands on trainer to work with our Onboarding and Training Department to be responsible for the successful implementation and training of our new members. This role will start as an Apprentice and work alongside our Vice President to learn about our full onboarding process, our scripts, our software, and the member program. Ultimately this position will be responsible for the certification of our members.

ESSENTIAL JOB FUNCTIONS:

• Train and review new members abilities to perform expected levels of member tasks such as understanding the scripts, the warranty process, the tools available, and navigating through the software system
• Train the members on the utilization and proper application of core principles
• Conduct ride-alongs
• Establish relationships with members
• Participates in meetings that relate to the training or onboarding and implementation of our members
• Communicate regularly with Vice President and Training team to ensure all requirements are being met through training
• Assist management in member retention efforts through ongoing training, communication, and attention to member issues and concerns
• Demonstrate competence and compliance with Standard Operating Procedures and the Employee Handbook.
• Obtains and maintains thorough understanding of company procedures and policies, and company standards
• Demonstrates a commitment to serve, organization, and professionalism through appropriate conduct and demeanor at all times.
• Adheres to and exhibits our core values : Honesty, Integrity, and Common Sense
• Any other duties as required by Supervisor.

SUPERVISORY RESPONSIBILITIES: N/A

PHYSICAL DEMANDS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to view video display terminal images for extended periods of time
• Ability to operate a computer keyboard and telephone
• Ability to sit for extended periods of time
• Ability to stand for extended periods of time
• Ability to lift, tug, pull up to seventy (70) pounds.

QUALIFICATION REQUIREMENTS:

• Must be willing to travel up to 50% of the time
• Must demonstrate a strong work ethic, excellent communication and organizational skills
• Experience in coordinating and developing training content
• Fluent English skills
• Ability to connect company guiding values to concepts and content of training classes and consistently model them
• Experience providing job training and skills development
• Demonstrated strong interpersonal and communication skills (verbal and written) with the ability to work effectively across a wide range of industries
• Demonstrated excellence in relationship building with working partners; including peers, customers, and suppliers while demonstrating a strong customer focus
• Be able to multi-task in a fast-paced environment and prioritize duties with limited supervision
• Good working knowledge of Microsoft Office suite
• Plus : Past work in skilled trades industries and mechanical aptitude

If you are interested in taking the next step to possibly qualify for a phone interview, please send your cover letter and resume to applicants@menupricing.com

The ideal candidate would be someone who enjoys learning and personal development, consistently striving to grow both personally and professionally.

Our work environment is fun, exciting and ambitious. We’re developing ideas and launching new products almost daily. The Training Apprentice is an extremely important position which sets the Training department up for success.

This position is full time and long term with growth opportunity.