Annuities Retention Specialist jobs in New Haven, CT

Job Description (Posting).

External Customer Support, Remote Support, Desktop Support, LAN / WAN :

perform root cause analysis and report findings to Management.Troubleshoot and resolve all service tickets routed to your Assignment Group according to the established SLA.

Troubleshoot technical issues related to Network connectivity, Data Network Cabling, wireless network and Remote VPN connectivityPerform maintenance, patches and updates to all systems in a timely manner.

Perform IMAC s all systems as applicableParticipate and provide direction for the Regional Field IT Support function, identifying and communicating short-, medium-, and long-term goals.

Image CreationOperating System Loading Re-Imaging PCsOperating System TroubleshootingOperating System Administration Adding / Delete Programs, Printers, Other Devices

Asset Management : Manage inventory in Astea, including acquisition and disposal of all IT related equipment according to policies.

1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.

To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases#J-18808-Ljbffr

Last updated : 2024-04-05