Sick of hopping from job to job? Want to turn your job into a career? At The Health Insurance Guy, LLC (HIG), we create an environment where individuals can achieve financial success, personal and professional growth, and live a life filled with unforgettable experiences. We are not just an insurance marketing organization, we are a catalyst for change, growth, and extraordinary living.
We will turn your retention job into a career growing into an Assistant Manager and eventually Director of Customer Service
Compensation:
$45,000 - $60,000
Responsibilities:-
Consistently improve cancellation/retention rates and achieve cancellation/retention goals
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Superb listening skills with the ability to overcome customers' initial concerns and objections
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Handle each call with empathy, compassion, and professionalism to ensure the best customer experience possible
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Showcase the ability to keep customers on board through the reiteration of the reasons they purchased insurance policies and the continued benefit that the services provide
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Understanding and interpreting customer data
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CRM and technology aptitude to handle multiple platforms at a high volume and fast pace and ensure detailed and thorough notes are provided for each call
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Influence customers to recognize the value of our policy. Educate the customer to understand the risks associated with canceling their policy
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Problem-solving is a must as you quickly identify the root cause of customer issues, pinpoint strategies to eliminate those issues and work with customers to negotiate mutually beneficial terms
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A deep understanding of the product or service being offered and the industry in which the company operates
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Resell the value of being an insurance policyholder
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Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
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Communicate frequent customer suggestions to the team to troubleshoot
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Maintain customer accounts and update them with new account information as needed
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Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
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Create records of customer interactions and follow up to ensure all questions have been answered
Qualifications:-
Previous experience working retention for companies like Comcast, AT&T, etc. we want to speak to you!
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Retention/Sales experience of at least 2 years (preferred)
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Customer Service experience of at least 2 years (preferred)
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Strong sales savvy and persuasion skills
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Strong written and oral communication skills
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Talent for multitasking; typing while talking to customers
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Proficient with computers, strong keyboarding skills
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An aptitude for problem-solving and handling objections
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Strong background in call-center environment and sales-focused
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Attention to detail
About Company
Benefits:
We believe in investing in our employees' professional development and providing growth opportunities. As a team member, you will have the chance to:
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Gain valuable experience working closely with a dynamic CEO
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Develop a deep understanding of our industry and business operations
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Expand your network by interacting with high-level executives and industry professionals
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Take on additional responsibilities and projects to enhance your skill set
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Participate in training programs and workshops to enhance your personal and professional skills
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Collaborate with cross-functional teams and contribute to strategic initiatives
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Opportunities for personal and professional growth and development
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Competitive salary and performance-based bonuses
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Collaborative and inclusive work environment
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Work-life balance initiatives
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Chance to make a positive impact in the insurance industry