Annuities Retention Specialist jobs in Provo, UT

About Rain:

Now is the time to join our team here at Rain, Located near Provo, Utah, Rain Retail is one of the fastest-growing cloud-based SaaS companies in Utah. We serve specialty retailers across multiple markets including crafting, sewing, music, pet, thrift, scuba, and more! We've been in business for 15 years and have a continuously expanding team of over 130 people across various departments. Our employees enjoy the benefit of working in a small business atmosphere without the politics and headaches that come with a large corporation. We have 5 company values we live by: Happy, Honest, Humble, Hardworking and Heartfelt. We strive to represent these values in every interaction with customers and co-workers alike. Do you also live by the 5 H's? If so, you will love our company! Learn more about Rain Retail: https://www.rainpos.com/why-rain/

Once you realize the Rain Team is for you, you'll see that the career advancement opportunities within Rain are indicative of our focus on developing our employees and meeting the demands of our customers as we continue to grow in the industry.

Retention Specialist Role Overview:

As a Retention Specialist at Rain Retail, you will play a crucial role in customer satisfaction by working across various industries and products. Your primary responsibility will be to engage with customers facing cancellations, collaborate with leadership across our brands to navigate challenges, and cut through red tape to retain our valued customers.

Retention Specialist Role Duties:

You will receive inbound tickets or Calendly invites from other departments to speak with customers regarding requests to cancel their services. You will also be contacting customers who desire to cancel their service or who have already canceled to collaborate with the customer to find the best solutions and provide value for our services. You will apply the principles of retention and assist customers who are interested in renewing their services. You will also provide exemplary customer advocacy to resolve our customers' issues and improve Saela's services.

You will exemplify active listening, empathy, and excellent communication as you work with our customer base and the other members of the retention team.

You will receive weekly mentoring from leadership to support you in developing your communication skills, your customer care skills, and achieving your personal goals.

Qualifications:

• 1 year of call center experience in a retention or sales based position(required).
• 1 year of working in SASS
• Proficient computer/typing skills
• Ability to build trust and rapport with customers.
• Ability to be empathetic and know how to build value.
• Excellent interpersonal, verbal, and written communication skills
• Strong organizational skills and meticulous attention to detail
• Ability to multitask and work in a fast-paced environment
• Ability to work independently and collaborate across functional lines
• Highly motivated and adaptable to a dynamic work environment

Our Benefits:

• The best company culture around! (Top Place to Work Award in Utah)
• Opportunities for advancement within our organization
• Company activities such as Lagoon day, movie nights, and dinners!
• A stocked kitchen is waiting for you
• Employee Referral Program, earn money for referring your friends (Who doesn't like more money?)
• The ability to earn additional bonuses and incentives
• Generous Paid Time Off and Holidays too
• Great Medical, HSA, Dental, Vision, Life Insurance, and a 401k

Pay: $50k per year, DOE
Job Details: In Office, Full-Time