Home Instead^®

Human Resources Manager Job Description

Objective:

The Human Resources Manager is responsible for department management over Care Professional recruiting, hiring and training.

Primary Responsibilities:

• Reflect the core values of Epic Home Care, Inc. dba Home Instead
• Develop and manage the annual franchise Human Resources operational plan and budget.
• Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
• Provide leadership and management of the HR Department; focusing on operational efficiency and Key Player performance related to Care Pro recruitment and engagement.
• Manage outcomes of HR department activities and direct changes that will drive achievement of operational goals.
• Focus on Key Player engagement strategies to ensure their retention and satisfaction.
• Complete a regularly scheduled audit of HR processes to ensure compliance with all governing bodies; including Home Instead® Standards and any state specific requirements.
• Demonstrate open and effective communication with the franchise owner, direct reports, colleagues, Care Pros, clients and family members.

• Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.

Secondary Responsibilities:

• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process
• Maintain and establish strong relationships with neighboring franchise owners
• Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team
• Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office

Critical Numbers:

• Develop and manage critical numbers of the business (see Key Performance Indicator/Operations scorecard) and report them each (x period of time) to the Home Instead franchise owner.
• Lead bi-weekly accountability meetings with each Key Player in HR; focusing on their growth and development.

Education/Experience Requirements:

• College degree preferred. Relevant work experience preferred
• Four to ten years of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the Human Resources department. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employee’s performance; problem resolution and seeking positive outcomes

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures 
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must have the ability to operate HISC technology
• Must have computer skills and be proficient in Word and Excel
• Must be able to work evenings or weekends as required
• Must have knowledge of the senior-care industry
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must be patient and congenial on the telephone
• Must be able to perform duties in a professional office setting
• Must be able to recruit high quality candidates