Annuities Supervisor (New Business) supervises a group of Annuities Representatives responsible for handling the needs of new applicants. Ensures compliance with all regulations and keeps abreast of any changes to laws and regulations which pertain to annuities applications. Being an Annuities Supervisor (New Business) is responsible for handling the more complicated client service issues such as contract exceptions or complaints referred by staff. May be responsible for developing or improving annuities application processes in order to facilitate the acquisition of new business. Additionally, Annuities Supervisor (New Business) requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Annuities Supervisor (New Business) supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Annuities Supervisor (New Business) typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Primary Purpose :
Provide supervision and oversight for maintenance and repairs of retail sites, buildings, and equipment to support business needs and maintain satisfactory conditions for associates and customers.
Ensure appropriate services are provided in a timely and cost-effective manner consistent with company policies and procedures.
Keep maintenance and repair / replacement expenses in line with operating and capital budgets. Accountable for an assigned group of stores and service providers.
Duties and Responsibilities :
Communication Primary point of contact for store and district management for escalation and resolution of necessary repairs and emergency response.
Keep store management apprised of relevant information to assist them in managing their business. Train store operators in key processes (e.
g., refrigeration alarms, Service Channel, etc.). Communicate effectively with service providers to ensure timely and appropriate service, and to monitor their performance.
Maintenance workflow and process efficiency / effectiveness Use Service Channel and other approved systems to efficiently manage maintenance processes so stores get timely and cost-effective services with proper billing and accounting.
Responsible for reviewing and approving cost increases, proposals and invoices for repairs and maintenance. Ensure quality of work by checking / inspecting a representative sample.
Collaborate with brand operations and RBS Maintenance team to optimize the system and related processes.
Provide technical oversight and coordination of response across a broad range of disciplines / trades to identify, diagnose, and recommend solutions for complex problems involving sites, buildings, and various equipment (excluding some IT and Asset Protection equipment).
Work with service providers and / or landlords as needed to solicit, review, and approve proposals and to implement solutions.
Provide project management as needed for repair or replacement activities as needed to keep stores operating properly; this may require day-to-day management for more complex projects.
Track operating and capital expenses each period and react appropriately to ensure alignment with budgets / forecasts.
Facility conditions Perform periodic condition assessments to support remodel projects and identify needed repairs / replacements.
Develop and prioritize capital projects consistent with capital budgets, so important assets get replaced when needed and deferred maintenance can be kept at a manageable level.
Qualifications :
Preferred Qualifications :
Last updated : 2024-05-01
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