Annuities Supervisor (New Business) supervises a group of Annuities Representatives responsible for handling the needs of new applicants. Ensures compliance with all regulations and keeps abreast of any changes to laws and regulations which pertain to annuities applications. Being an Annuities Supervisor (New Business) is responsible for handling the more complicated client service issues such as contract exceptions or complaints referred by staff. May be responsible for developing or improving annuities application processes in order to facilitate the acquisition of new business. Additionally, Annuities Supervisor (New Business) requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Annuities Supervisor (New Business) supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Annuities Supervisor (New Business) typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering excellent customer service.
We will train you, so experience is not necessary. However, you do need to understand how to use computers very well and have a friendly upbeat personality.
Duties:
- Communicate with customers via phone, email, and chat to address inquiries, resolve issues, and provide information about our products and services.
- Conduct outbound calls to follow up with customers and provide updates on their needs.
- Assist customers with resolving billing issues.
- Enter customer information and order details accurately into the system.
- Collaborate with other departments such as sales to ensure customer satisfaction.
Requirements:
- Fluent in both English and Spanish languages.
- Excellent communication skills, both verbal and written.
- Strong phone etiquette and active listening skills.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Proficient in data entry and computer skills.
- Previous experience in customer service or sales is preferred but not required.
We offer competitive pay, comprehensive training, and opportunities for career advancement. If you are a motivated individual who enjoys helping others, we would love to hear from you. Apply today to join our dynamic team of Customer Service Representatives!
Job Type: Full-time
Weekly day range:
Work setting:
Ability to Commute:
Work Location: In person
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