Appeal Resolution Manager jobs in Asheville, NC

Job Summary:

The Restaurant Manager will oversee and manage the daily operations of the restaurant.

Supervisory Responsibilities:

• Hires and trains restaurant staff, coaches and corrects as necessary.
• Supervises and directs staff activity during operating hours.
• Markets and promotes the restaurant.
• Ensures quality guest experiences and satisfaction.
• Grows sales and profits through operational improvements and marketing.

Duties/Responsibilities:

• Oversees food preparation, ensuring compliance with health, safety, and quality standards.
• Ensures customer satisfaction with all aspects of the restaurant and dining experience through table visits and other guest interactions.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Develops and maintains email and social media programs to positively promote the restaurant.
• Collaborates with other managers on menus and other promotions.
• Conducts daily pre-shift meetings.
• Works with other managers to hit sales, food cost, and labor cost targets.
• Conducts daily inspection of the restaurant, equipment, and premises to ensure the safety and cleanliness of the facility for guests and staff.
• Maintains POS for accuracy, efficiency, and optimal performance.
• Executes special projects as determined by ownership.
• Ensures cash and inventory controls; performs daily sales reconciliation/reporting.
• Prepares and submits operations reports and other documentation requested by ownership.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Familiarity with proper food handling, safety, and other industry standards.
• Proficient with Microsoft Office, Email Applications, Social Media.
• Familiarity with POS systems and basic internet functioning.

Education and Experience:

• High school diploma or equivalent required.
• Previous restaurant experience required.
• Successful completion of management training and management experience required.

Physical Requirements:

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods of standing/being on feet.
• Must be able to lift 25 pounds at times.
• Ability to work well with people.