Appeal Resolution Manager jobs in Jamestown, NY

Company Conformance Statements

In the performance of their respective tasks and duties, all employees are expected to conform to the following:

• Perform quality work within deadlines with or without direct supervision.
• Interact professionally with other employees, customers, contractors, and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose

The Store Manager shares responsibility for the store’s operations with the Assistant Manager. Along with the District Manager and the Retail Training Department will provide support in training, including but not limited to, ensuring compliance with company policies and procedures, paperwork being completed as required, training for all associates being monitored, and state and federal training being taken and being followed.

Position Description - Essential Functions, Duties, and Responsibilities

• Maintain an adequate staff within location budget guidelines.
• Select, interview, and hire staff.
• Design training path for new hires based on company regulations and assign a store trainer for the new hire to learn their designated job.
• Assign daily duties to location personnel.
• Provide the motivation to the store employees by setting an example of excellence.
• Schedule and maintain the location labor hour budget as provided by your District Manager
• Monitor, review, and prepare payroll for location employees.
• Maintain the Kwik Fill store images throughout your location, this includes approved advertising, outside appearance store equipment maintained in working order, and store lighting.
• Place and receive store orders to also include, pricing, stocking, and facing merchandise. Stocking merchandise includes gondolas, shelving, counters, walk-in coolers, upright coolers, and backroom storage areas.
• Maintaining the store in the best possible condition, reporting any maintenance deficiencies, and repairing items with the manager’s scope, as well as performing required maintenance on pumps, these tasks may include but are not limited to, replacing gas nozzles and hoses, changing pump filters, sweeping parking lots, picking up trash on the store property, emptying trash cans.
• Manage daily activities of employees to improve sales performance.
• Offer appropriate customer service.
• Greet all customers with a smile and hello.
• Suggest merchandise purchases to all customers.
• Learn and operate the cash register and additional required equipment with accuracy.
• Manage product storage, maintenance, and rotation activities to avoid any damage or spoilage. At times this may entail lifting a weight of 50lbs or more to accomplish certain stocking requirements.
• Maintain the store in accordance with maintenance policies and conform to any required Health Department rules and regulations. keeping store shelves clean and stocked and fronted, and cleaning restrooms and floors.
• Following and enforcing all security and safety policies and procedures.
• Account for all shift and daily transactions.
• Perform required money handling procedures as required by the company.
• Complete daily Sales reconciliation and related documents as required.
• Always present a neat and clean appearance.
• Wears and enforces any required dress code.
• Perform other duties that may be assigned by the District Manager.

The Manager is held responsible for all cash and inventories of the location. All overages and shortages are to be reported to District Manager immediately.

Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions of this position.

Required Qualifications

• Valid Driver’s License
• Dependable, independent transportation that does not rely on a third party.
• A working phone number through which the Store Management and Staff can contact you.

Competencies/Skills

• Ability to multi-task
• Organizational and communication skills

Work Environment

• While performing the duties of this job, works in a typical retail convenience store setting.

Physical Demands

• Incumbents must be able to lift up to fifty pounds.
• Bending and twisting
• Standing, walking, or sitting for prolonged periods

Programs/Equipment Used

• POS/cash register experience helpful
• Adding machine
• General office equipment
• Desktop Computers/Laptop Computer and Tablets

Required Education and Experience

• High School diploma or GED equivalent.
• Prior convenience store experience is helpful but not required.