Appeal Resolution Manager jobs in Lompoc, CA

Who we are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care—about our residents, our partners, our communities and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy and creativity.

Our Benefits

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

The Turns/Change of Occupancy (COM) Manager is responsible for the direction and oversight for a team of maintenance technicians, roads and grounds crew and/or vendor(s) for an assigned residential community to ensure company standards of quality workmanship and customer service are met for change of occupancy maintenance (COM) within Fair Housing compliance.

 You may be eligible for a $500 net sign on bonus to be paid out in your first paycheck

What you'll be doing

• Oversees the performance and quality of work for COM maintenance technicians and vendors in a variety of general maintenance duties including but not limited to:
• Plumbing
• Sewer lateral
• Electrical
• HVAC
• Drywall
• Painting
• Fencing
• Glass repair
• Screen repair
• Roofing repair
• Siding
• Interior door and trim repair or replacement
• Exterior door and storm door repair or replacement
• Ceramic title, sheet vinyl, and vinyl composition title repair or replacement
• Stair and railing repair or replacement
• Locksmith work
• Cabinet and countertop repair or replacement
• Responsible for quality control audit/inspection of all COM homes, COM checklists, Property Condition forms and BAH reconciliation forms to ensure all items have been replaced and/or repaired accordingly.
• Organizes and distributes and provides oversight for all work orders related to COM’s to ensure that response time and quality of work meet service customer service level and DoD expectations, workmanship standards, and turnaround times
• Set performance standards for maintenance technicians and vendors that comply with the COM policy and DoD inspection criteria to include forecasting future COM requirements
• Supervises the Comprehensive Facilities Management Process for adherence to service requests process, preventive maintenance, scheduled maintenance and follow up

• Train and supervise new maintenance employees in the areas of general maintenance and safety, personal protective equipment, and all other applicable safety requirements for the workplace.

• Enforce sound safety and housekeeping practices following ZERO Harm journey plan

Typical Physical Demands: Regularly use hands to manipulate tools, machinery, equipment, supplies, and office equipment.  Frequently stand, reach with hands and arms, climb, balance, and stoop. Sit and stand to do clerical work. Regularly lift and move equipment and supplies from 50 lbs. to 75 lbs.

Benefits: Discretionary bonuses, health/life insurance, 401K contributions, robust paid time off, long-term and short-term disability, paid parental leave.

Pay: $82,120.00 yr.

Who we're looking for:

• High School Diploma or GED required with competence in English and Mathematics
• College courses or technical school training strongly preferred
• Minimum of three (3) years of property management experience
• Minimum of one (1) year of supervisor experience
• Knowledge in all phases of property facilities management.
• Must be available for night and/or weekend emergency on call duties
• Required to use considerable judgement when assigning and directing work
• Must be knowledgeable in OSHA regulations
• Strong interpersonal skills
• Effective written and verbal communication skills
• Knowledge of Microsoft Office; Outlook, Word, and Excel
• Experience with Yardi property management software is preferred
• Possession of a valid, state-issued driver’s license and safe driving record is also required.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

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