Appeal Resolution Manager manages the grievance process to review, investigate, document, process, negotiate, and resolve disputed medical, insurance, and other claims. Oversees work activity that is compliant with all regulatory guidelines and policy protocols. Being an Appeal Resolution Manager allocates team resources to ensure an effective and balanced case workload. Applies industry standards and uses best practices in the preparation of legal briefs. Additionally, Appeal Resolution Manager may represent the organization at hearings. Requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Appeal Resolution Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Appeal Resolution Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
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SUMMARY
The Complex/ADR Claim Adjuster will handle disputed claims, as well as other claim assignments as warranted by claim operation needs. Disputed claims may come from the daily, complex, Catastrophe and/or commercial claim units. The Complex/ADR Claim Adjuster will timely review the entire claim file to determine cause, origin and/or duration of the reported loss, evaluate the merits of the loss presented, assess coverage and outcome of the investigation initially completed, if any, evaluate the proper resolution of each claim and will present to management a comprehensive resolution strategy for each claim handled. The ideal candidate is versed in homeowner property damage claims, including when benefits are claimed by Assignment of Benefits (AoB) vendors.
The Complex/ADR Claim Adjuster may be assigned claims which involve receipt of a Civil Remedy Notice (CRN) and/or Notice of Intent to Sue (NOI), and/or request and/or respond to requests for DFS Mediation and/or appraisal. The ability to promptly analyze and prepare action plans for the previously referenced scenarios, and present resolution strategies to the claim manager, is required.
Knowledge of insurance regulations claims practices and statutory requirements, governing case law, ADR methodology, DFS mediation and disputed claims resolution is required. The Complex/ADR Claim Adjuster will also serve as a mentor to less experienced adjusters and assist with training, as needed.
The ability to work extended hours, based on customer and business needs, as well as in response to catastrophic weather, is required. A competitive candidate will have a minimum of seven years of experience with first-party, homeowner property claims. Florida, first-party property litigation experience is preferable.
Job Description, Essential Duties and Responsibilities include the following. Other duties may be assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
A four-year college degree is preferred along with prior insurance experience with an insurance carrier or agency. Minimum 7 years’ experience and/or training in P & C Insurance or equivalent combination of education and experience. Minimum of 3 years’ experience in the appraisal process.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
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