Appeal Resolution Manager jobs in Rochester, MN

DEDUCTION RESOLUTION SPECIALIST - RETAIL TRADE - CORPORATE OFFICE (AUSTIN MN OR WILLMAR MN)

To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time.

Relocation is not eligible for this role.

RESPONSIBILITIES:

• Performs research and resolution duties associated with deductions and credit types in a team environment.  This includes identifying, researching, collecting appropriate supporting documentation and determining the appropriate resolution in an audit compliant manner.
• Uses time management skills to code deductions, submit backup and identify new trends for assigned customers.
• Works directly with external customers, field sales and others within Hormel in order to resolve open items.
• Processes and approves resolutions using the High Radius application.
• Collaborates with team members and other areas for the purpose of deduction prevention and process improvement.
• Handles identification, invoice preparation and collection of invalid deductions.

QUALIFICATIONS:

Required

• Demonstrated pattern of initiative.
• Strong problem solving and decision-making skills.
• Well-developed written and verbal communication skills.
• Well-developed interpersonal and organizational skills.
• Proven customer service experience.
• Proven ability to make independent decisions and work under minimal supervision.

Preferred

• Experience with Oracle Billing and Accounts Receivable, Hormel Decision Support (HDS), Pricing Warehouse, SMART, and High Radius.
• Proficiency in the Windows environment including Microsoft Word and Excel.
• Post high school accounting classes or accounting related experience.

Hormel Foods Corporation is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender orientation, gender identity, national origin, disability, or veteran status.