Appeal Resolution Manager jobs in Rock Island, IL

 SPECIFIC FUNCTIONS AND DUTIES 

 1. Manages Restaurant Environment 

• Ensures prompt friendly service according to company guidelines. 
• Directs overall activities and performance of associates on a shift-by-shift basis. 
• Builds a culture using the Vision/Mission Statement to guide teamwork, results, integrity, passion for service, fun, balance, innovation, and being guest driven. 
• Ensures the immediate response and correction of all verbal guest complaints by self and staff. Refers all verbal and written guest complaints to General Manager. 
• Ensures guest contact as a priority with self and staff utilizing a target goal of 100% table visitation. 
• Enforces alcohol awareness on a shift to shift basis. 
• Maintains adequate departmental inventory levels. 
• Ensures product preparation and presentation uncompromisingly meeting company standards. 
• Effectively schedules associates to meet sales demands. 
• Maintains effective safety and security programs according to company policy and government standards. 
• Corrects unsafe practices or conditions. 
• Promotes and manages restaurant organization, cleanliness, and sanitation. 
• Performs routine maintenance and immediately informs General Manager of needed repairs. 
• Advises General Manager of any non-routine situations. 
• Communicates with other managers daily through management log and shift change meetings. 
• Completes all other assigned duties and responsibilities. 

 2. Manages Associate Performance 

• Promotes quality recruitment and referrals of potential management candidates. 
• Promotes A.S.I. training procedures of new managers. 
• Helps maintain a trained staff through effective use of employment orientation, individual training sessions, associate meetings, and implementation of company policy. 
• Determines job assignments on a shift-by-shift basis. 
• Develops an environment of constant development of managers including informal shift reviews and participates in the development of written evaluations every six months. 
• Assesses the effectiveness of associates, provides candid and fair feedback on a regular basis, and continuously works with associates on their areas of development. 
• Conducts thorough Selecting Service Performers interviews. 
• Demonstrates proper execution of training systems as outlined by the company while emphasizing the importance of training to management and associates. 
• Monitors acceptable associate performance and documents situations that require or could lead to disciplinary or corrective action. 
• Assures compliance with company policies, practices, and procedures. 
• Acts as coach to all associates. 

3. Maintain Controls 

• Control costs in assigned department. 
• Maintains and controls the assets of the company. 
• Assures compliance with local, state, and federal laws, regulations, and guidelines. 
• Reports progress towards achieving restaurant performance objectives at management meetings. 
• Complies with all cash handling procedures. 
• Executes weekly food and liquor inventories/costs at the General Manager’s request and is accountable for completion. 
• Responsible for preparing and submitting accurate daily paperwork to the General Manager. 

4. Development 

• Is responsible to the General Manager for the development of Managers and Key Hourly Associates. 
• Inspires cooperation and teamwork from associates by building a culture derived from The Bloomin’ Apple Mission/Vision Statement. 
• Is guest obsessed and promotes the team to be. 
• Demonstrates organizational skills. 
• Completes all assignments and duties properly and on schedule. 
• Develops goals and action plans for personal/professional growth. 
• Provides a role model for managers and associates. 
• Exhibits a professional image. 
• Develops self on all store related technology. 

BENEFITS

• Manager meals - free
• Closed Christmas and Thanksgiving
• Health Ins
• 401K
• Vacations
• Personal Days
• Flexible work schedule
• Vision insurance
• Dental insurance
• Life insurance
• Short Term Disability
• Online Universities
• College Scholarships