Appeal Resolution Manager manages the grievance process to review, investigate, document, process, negotiate, and resolve disputed medical, insurance, and other claims. Oversees work activity that is compliant with all regulatory guidelines and policy protocols. Being an Appeal Resolution Manager allocates team resources to ensure an effective and balanced case workload. Applies industry standards and uses best practices in the preparation of legal briefs. Additionally, Appeal Resolution Manager may represent the organization at hearings. Requires a bachelor's degree. Typically reports to a senior manager or head of a unit/department. The Appeal Resolution Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Appeal Resolution Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description
Do you enjoy solving issues, talking to customers, and not being bored? Join the BankCard team as a Dispute Resolution Specialist.
As a Dispute Resolution Specialist, you will work directly with customers to resolve issues. No two days will be alike, as you will work on multiple diverse cases each day.
In this role, you will be responsible for receiving and processing dispute claims, reports, and general ledger balancing.
You will work primarily with customers’ phone calls. You will perform financial adjustments, account analysis, account security functions, and motoring.
You will prepare and enter all necessary forms and database entries while remaining compliant with all regulations.
This position is eligible for a $250 sign on bonus, $250 retention bonus after 6 months of employment, and a $500 retention bonus after 1 year of employment.
Requirements
We are looking for someone that is attentive to details, customer-focused, and enjoys multitasking. You will need to be tech-savvy, with good computer and phone skills.
To be successful, you should enjoy a fast-paced environment and have excellent time management skills. It’s preferred that you have banking or credit card experience, but not required.
Last updated : 2024-03-27
Clear All
0 Appeal Resolution Manager jobs found in Saint Louis, MO area