Appeal Resolution Manager jobs in Toledo, OH

Ground Penetrating Radar Systems is the nation's largest company specializing in the detection of underground utilities, video pipe inspection, and the scanning of concrete structures. GPRS has an extensive nationwide network of highly trained and experienced Project Managers in every major U.S. market. When clients hire GPRS, they have the peace of mind of knowing that they have the most reliable scanning technology on their job site and they'll receive the assistance of a Project Manager who can provide them with the most accurate data. For over two decades, GPRS has been the industry leader by providing outstanding service and cutting edge technology, Intelligently Visualizing The Built World by keeping projects on time, reducing safety risks, and putting our relationships with our clients before profit.

Job Summary:

The Account Resolution Specialist is responsible for collecting payment on every open invoice that is 60 days old. A Specialist works closely with Customers and our Field / Sales / Billing / Compliance / AR / Customer Service Teams to resolve disputes, discrepancies, & delinquencies which results in either payment, write offs or collections (third party collections agency). Through teamwork, research, critical thinking, persistence, professionalism and effective communication, the Specialist resolves outstanding accounts, creates awareness of current issues that need improvement, and discerns & reports concerning accounts.

Job Goals:

• Collect payment on 60 day invoices in select markets.
• Oversee, research, and resolve select markets’ outstanding Accounts Receivables.
• Report concerning accounts to Account Resolution Manager.

Job Responsibilities:

• Email and call customers to obtain payment on delinquent accounts.
• Promptly respond to and research customers’ reasons for nonpayment
• Timely follow-ups with customers, field, & inner departments to ensure payment
• Create awareness of issues to Manager
• Report concerning accounts to Manager.

Qualifications/Minimum Requirements:

• High school diploma or equivalent
• Minimum of one year of experience in customer service, collections, or office support.
• Comfortable working in an office setting and calling on delinquent accounts.
• Tackle a high-volume workload with frequent interruptions.
• Possess effective and assertive communication skills, both verbal and written.
• Self-motivated, detail-oriented & goal-oriented.
• Displays professionalism to co-workers and customers.
• Work effectively with a team.
• Ability to produce quality and quantity work.

We offer full medical, dental, and vision insurance with day-one coverage, 401k with company matching beginning on day one, Life, Short-Term, and Long-Term Disability at no cost to our employees, paid holidays, paid time off, leadership development training programs and additional benefits to support our strong commitment to the development of each team member.

GPRS is an Equal Opportunity employer