Appeal Resolution Manager jobs in Trenton, NJ

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ABOUT US:
SanMar Corporation has been family-owned since 1971. Based in Issaquah, WA, we are an award-winning, national supplier of 21 retail, private label and mill brands. We supply apparel and accessories to screen printers, embroiderers, promotional products distributors, athletic dealers, industrial launderers and more - whether they are outfitting a Fortune 500 corporation or the local bowling team. SanMar's success and growth can be attributed to one thing - outstanding employees who provide superior services and products to our customers. We promote a culture that acknowledges the importance of a healthy work-life balance, recognizing that happy and relaxed employees make better ambassadors for SanMar. We encourage initiative and participation by creating a casual environment that taps your full potential as an employee.


JOB DESCRIPTION Position/Title: Overnight Error Resolution
Reports To: Supervisor
Location: Distribution Center
Supervision: N/A
FLSA Status: Hourly, Non-Exempt
Grade Level: Tier 4
Shift: 8:00pm - 6:30am


Position Summary: Error Resolution is required to research and resolve any discrepancies with shipments, locations, or product. Also responsible for quickly and accurately locate missing product to complete and ship customer orders in a timely fashion.
Primary Duties and Responsibilities:

• Maintain a safe, neat, and clean work area by adhering to SanMar’s safety regulations.
• Use Radio Frequency (RF) unit in combination with Internal Operating System to identify and troubleshoot discrepancies with shipments, inventory and orders and adjust inventory quantities as needed.
• Effectively solves problems and is able to find the best solution for both SanMar and the customer.
• Maintain accurate department records.
• Understand and accurately process ship short orders.
• Properly identify, correct and/or record mill errors.
• May be required to operate powered lift equipment.
• Other duties as assigned.

Requirements for Position:

• Ability to work with and keep a positive, supportive attitude towards the Company, job, customers and co-workers.
• May be required to complete and maintain SanMar’s Lift Operator Certification in compliance with OSHA recommendation.
• Knowledge of internal operating system(s) and Microsoft Office is necessary to perform the job.
• Demonstrates ability to follow directions and change priorities or job duties as business needs require.
• Excellent problem-solving skills.
• Demonstrated verbal and written communication skills.
• Strong attention to detail.
• Ability to work in high demand, high volume environment and meet deadlines.
• Must have exemplary performance in regard to attendance, accuracy and productivity
• Excellent organization skills; demonstrating the ability to multi-task and prioritize daily responsibilities.
• Comprehends verbal and written instructions
• Able to work both independently and within a team.
• Mandatory overtime as required, which may include weekends.

Education & Experience:

• High school diploma or equivalent preferred.
• Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information.
• Basic math skills in counting and quantity required.

Physical Demands:
While performing the duties of this job, the employee is constantly required to walk and stand. The employee frequently lifts and/or moves up to 50 pounds, and seldom lifts and/or moves up to 60 pounds. The employee may operate powered equipment, requiring use of both hands to drive vehicles as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Basic literacy is required for lift certification and necessary daily paperwork. The employee must be comfortable working at heights in excess of thirty feet off the ground.
Work Environment:
Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Employee must be able to work in high demand, high volume environment and meet customer deadlines. Employee must be able to change priorities or job duties as needed and interact with employees at all levels and be able to operate powered equipment safely in a high-traffic environment.


BENEFITS:

• Competitive salary and bonuses
• Medical, dental and vision plans
• Life insurance
• 401(k) plan with company match
• Flexible spending program
• Anniversary rewards
• Discounts on brand name apparel
• Diverse, laid-back atmosphere
• Flexible schedules
• Monthly employee events
  
  

If you are a service oriented person who would enjoy working for a company that provides a dynamic, family-oriented environment, this is the perfect opportunity for you! There aren't many other companies out there like us, so don't miss out, apply today, and learn what over 3,000 employees have come to know as "The SanMar Difference!"

SanMar provides opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran or disabled status.

SanMar participates in E-Verify.