Appeal Resolution Specialist logs, tracks, and processes appeals and grievances. Sets up and maintains case files for each grievance and collects the information required by organizational policies and applicable regulations. Being an Appeal Resolution Specialist conducts research and coordination needed to evaluate, process, respond to, and refer or close appeals. May require an associate degree or equivalent. Additionally, Appeal Resolution Specialist typically reports to a supervisor. The Appeal Resolution Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Appeal Resolution Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
American Coradius International LLC (ACI) is a local, long standing, full service financial services company looking to add energetic, initiative-taking, Account Resolution Specialists to our team. We offer a competitive salary and excellent comprehensive benefits.
REMOTE POSITION ~ NO WEEKENDS (Must be in the Western NY area) This is a full-time, direct hire opportunity serving large national banking clients. We place immeasurable value on our PEOPLE, and we will continue to strive to be your next employer of choice!
RESPONSIBILITIES
The Account Resolution Specialist (ARS) is responsible for handling inbound/outbound calls in a professional and courteous manner to contact consumers to negotiate payment of a past due account. ACI provides our clients with a team of professionals whose mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We educate, inform, and present them with options. It is imperative that our associates work within federal, state and client guidelines/laws. We provide extensive training to ensure you are knowledgeable and prepared for the role. Your ability to manage our clients’ accounts with respect and professionalism due to the difficulty associated with the account is critical. Our team utilizes various computer systems to access customer information, update information, as verified, accept payments and service the customer with any questions or issues that they may have.
What Can We Offer You?
The most important thing we can offer you, a team that is supportive and cares about your success! We will work with you until you reach your potential- that is what separates us from other employers. We know that takes time!
PLEASE READ BEFORE APPLYING
All Employees work a 37.5-hour work week
We do require you to build the following shifts into your schedule:
| HOURS OF OPERATION | SCHEDULE REQUIREMENTS |
3rd Party | Mon: 8 am – 8 pm Tue: 8 am – 8 pm Wed: 8 am – 6 pm Thu: 8 am – 6 pm Fri: 8 am – 5 pm
| Employees on these portfolios are required to work the following shifts: NO EXCEPTIONS
|
Minimum Requirements:
Disclaimer: The above job description is not a contractual or binding document; it is provided as a guide to the types of duties required to be undertaken. Duties may vary from time and this description is subject to review. Modifications will be made as needed to support changes in the business climate and requirements.
EOE
Job Type: Full-time
Salary: $15.50 - $17.00 per hour Bonuses
Clear All
0 Appeal Resolution Specialist jobs found in Buffalo, NY area