Appeal Resolution Specialist jobs in Charleston, WV

Equal Opportunity Employer

Summary Description

Provides hardware/application support to network users throughout an assigned territory.

Essential Functions

• Travels to company facilities as necessary to assemble and configure desktop and laptop computers Installs and tests necessary software and hardware
• Performs network trouble shooting to isolate and diagnose common network problems
• Recognize abnormal conditions and determine appropriate actions
• Works with PC users to troubleshoot issues and diagnose symptoms
• Upgrades network hardware and software components as required
• Installs, upgrades and configures network printing, directory structures, rights, security, software and file services
• Prepares technical service reports and forms
• Responds to critical incidents without advanced notice to correct/prevent IT emergencies
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Position Requirements

• Minimum of 2 years technical training or equivalent on-the-job training in a technical environment
• Minimum of 2 years in a technical support position
• The work requires some physical exertion such as walking, bending, stooping and carrying of light to moderately heavy items in the course of the work
• Requires a valid driver’s license with exemplary driving record
• Frequent daily travel and occasional overnight travel required-less than 5%
• Availability to work nights, weekends and overtime as needed
• Work is generally performed indoors in environmentally controlled conditions
• Typically, the employee may sit to perform the work. However, there may be some standing, walking, bending and carrying of light items in the course of the work

Critical Skills / Expertise

• Advanced technical skills
• Excellent communication skills
• Ability to analyze unique situations and apply information from prior experience and instruction
• Ability to prioritize tasks and meet deadlines while maintaining strict attention to detail Strong attention to detail