Appeal Resolution Specialist jobs in Dallas, TX
Appeal Resolution Specialist logs, tracks, and processes appeals and grievances. Sets up and maintains case files for each grievance and collects the information required by organizational policies and applicable regulations. Being an Appeal Resolution Specialist conducts research and coordination needed to evaluate, process, respond to, and refer or close appeals. May require an associate degree or equivalent. Additionally, Appeal Resolution Specialist typically reports to a supervisor. The Appeal Resolution Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Appeal Resolution Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Appeal Resolution Specialist jobs
Resolution Specialist
- CreditAssociates
-
Plano, TX
FULL_TIME
-
CreditAssociates, a leading direct-to-consumer financial services company based in Plano, TX, is seeking a Resolution Specialist to play a pivotal role in revolutionizing our Client Success Team. As part of our newly formed team dedicated to addressing the digital needs of our valued clients, you'll have the exciting opportunity to provide top-notch assistance through various channels. From promptly responding to client emails and engaging in live chat interactions to gathering valuable feedback through client surveys, your expertise will be instrumental in delivering exceptional service.
Additionally, as a Resolution Specialist, you will have the opportunity to handle sensitive client matters, ensuring their satisfaction and resolving any issues they may encounter. This may involve addressing escalations, handling formal complaints, and assisting with special projects that support our dedicated Client Success Operations Team. Your expertise and attention to detail will be key in providing exceptional service and maintaining strong client relationships.
What to Expect from Credit Associates:- A mission, purpose and culture driven company. We believe life is lived better debt-free
- A company committed to developing and promoting our people from within
- Fast track growth opportunities based on your learning curve and performance, not tenure
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Exceptional starting compensation of $65K to $80K in your first year
- $50,000 to $55,000 base plus monthly bonuses totaling up to $28,000 annually
- Additional compensation offered for bilingual candidates (English/Spanish)
- Companywide functions include weekly lunches, recognition programs and lifestyle events
- Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
- Generous 401k plan with aggressive company match
- Flexible schedule that meets a positive work/life balance
- Convenient and updated office location in Plano, TX
What we expect for the right candidate:- You have strong problem-solving skills and a demonstrated ability to think systematically and holistically to provide innovative customer solutions
- You possess excellent communication (both written & spoken) skills and are comfortable handling highly emotional clients
- You possess exceptional organization skills, time management skills, and have the ability to prioritize tasks and assignments with a strong attention to detail
- You have refined influencing and negotiating skills to manage sensitive and challenging client situations
- You take initiative, set personal goals working independently, and are excited by the idea to work for a company who promotes based on performance, not tenure
- You are an excellent communicator and good listener who can multitask
- You are patient and skilled at asking open ended questions to uncover customers’ needs, and offer specific solutions tailored for each situation
- You are innately empathetic, able to express empathy for our clients’ situations and concerns and leave a positive impression on every customer interaction.
- You are dependable and follow-through with your commitments
Responsibilities:- Ensure high level client satisfaction while providing a world-class client experience.
- Motivate and retain clients to graduate from our program to achieve their goal of becoming debt free.
- Resolve client concerns by asking probing questions to understand their concerns, reselling the benefits of the program in a way that is tailored to their concerns, and revisiting their goals and reasons they desire to be debt free (the big picture)
- Communicate clearly and confidently with clients regarding financial, debt and credit-related questions.
- Cultivate and maintain client relationships to deescalate tension and emotion.
- Provide information, support, and counseling to clients in an upbeat professional manner.
- Meet call flow requirements, productivity metrics, KPI goals and schedule adherence.
- Maintain client information utilizing business software systems, training, and tools.
- Support and communicate with team members professionally and respectfully.
- Contribute to building a positive team culture
Qualifications:-
Must be comfortable and very skilled with overcoming objections, selling program benefits, problem solving and emotional resolution
- If you are not, please do not apply.
- 1 year of account management, retention or sales required
- Experience in fast paced call center environment preferred
- Financial services related experience a plus, not required
- Bilingual (English/Spanish) a plus and receives additional compensation
- Proficiency with Microsoft Office Suite and basic computer operations skills required, Experience using Salesforce and Vonage preferred
- High school diploma or equivalent education required, Bachelor’s degree a plus
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Come Join Us!We are the premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture - we urge you to consider joining our family. We reward success and hard work!
We invite you to join us at https://jobs.jobvite.com/creditassociates - 18 Days Ago
Corporate Communications Specialist
- Clear Resolution Consulting, LLC
-
Richardson, TX
FULL_TIME
- ***Position contingent on government funding.*** JOB SUMMARY: Clear Resolution Consulting has a need for a Corporate Communications Specialist in Joint Base Elmendorf-Richardson. DESCRIPTION: The Corp...
- 22 Days Ago
Member Resolution Specialist
- OneShare Health
-
Irving, TX
FULL_TIME
- The Member Resolution Specialist is responsible for providing excellence in customer service to OneShare Members. This specialized role receives information from the Member Support Team for inquires w...
- 24 Days Ago
Billing Resolution Specialist
- Horace Mann
-
Addison, TX
FULL_TIME
- The Billing Resolutions Specialist for the Billing Team is responsible for providing excellent and reliable personalized service for their assigned group billing clients in which they will provide tim...
- 8 Days Ago
Billing Resolution Specialist
- Horace Mann
-
Addison, TX
FULL_TIME
- The Billing Resolutions Specialist for the Billing Team is responsible for providing excellent and reliable personalized service for their assigned group billing clients in which they will provide tim...
- 8 Days Ago
Specialist, Brand Protection Resolution
- American Airlines
-
Dallas, TX
FULL_TIME
- Location: DFW Reservations Office (DFW-SV01) Additional Locations: None Requisition ID: 72565 Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our A...
- 14 Days Ago
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0 Appeal Resolution Specialist jobs found in Dallas, TX area
Cleaning Validation Subject Matter Expert
- Biotech
-
Lewisville, TX
- PSC Biotech | Consultant **Cleaning Validation Subject Matter Expert** Lewisville , United States | Posted on 08/12/2021...
- 4/26/2024 12:00:00 AM
Junk Removal Specialist/General Laborer
- College Hunks Hauling Junk & Moving
-
Arlington, TX
- Job Description Job Description Compensation: $12.00-$20.00 per hour - this includes hourly pay rate, tips, and bonus! C...
- 4/26/2024 12:00:00 AM
Subject Matter Expert (SME) for Health Administration (Remote/Hybrid) - (Contractor)
- Confidential
-
Garland, TX
- Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in health admin...
- 4/25/2024 12:00:00 AM
Subject Matter Expert (SME) for Health Administration (Remote/Hybrid) - (Contractor)
- Confidential
-
Dallas, TX
- Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in health admin...
- 4/25/2024 12:00:00 AM
Subject Matter Expert (SME) for Health Administration (Remote/Hybrid) - (Contractor)
- Confidential
-
Fort Worth, TX
- Job Summary: We are actively searching for a Subject Matter Expert (SME) with a comprehensive background in health admin...
- 4/25/2024 12:00:00 AM
cleaning expert
- Venemex
-
Dallas, TX
- Job Description Job Description Cleaning Expert no experience required starts from 4 pm to finish Monday - Friday one sa...
- 4/25/2024 12:00:00 AM
Tactical Gear Subject Matter Expert URGENT HIRE
- AXL LLC
-
Wylie, TX
- Job Description Job Description Tactical Gear Subject Matter Expert (URGENT HIRE) ONLY APPLICANTS WITH AN EXTENSIVE LEVE...
- 4/22/2024 12:00:00 AM
Social Media Guru
- Massimo Marine
-
Garland, TX
- Job Description Job Description We are looking for a social media guru to come in and overhaul our social media, tik tok...
- 4/22/2024 12:00:00 AM
About Dallas, Texas
Dallas (/ˈdæləs/), officially the City of Dallas, is a city in the U.S. state of Texas and the seat of Dallas County, with portions extending into Collin, Denton, Kaufman and Rockwall counties. With an estimated 2017 population of 1,341,075, it is the ninth most-populous city in the U.S. and third in Texas after Houston and San Antonio. It is also the eighteenth most-populous city in North America as of 2015. Located in North Texas, the city of Dallas is the main core of the largest metropolitan area in the Southern United States and the largest inland metropolitan area in the U.S. that lacks ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Appeal Resolution Specialist jobs
$47,050 to $58,286
Dallas, Texas area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does an Appeal Resolution Specialist do?
Appeal Resolution Specialist in Colorado Springs, CO
As a Appeals Resolution Specialist, you will work directly with our Shared Service Centerproviding follow up to denied claims.
February 22, 2020
Appeal Resolution Specialist in Fort Smith, AR
Overcome objections that prevent payment of the claim and gain commitment forpayment through concise and effective appeal argument.
February 01, 2020
Appeal Resolution Specialist in Middlesex, NJ
Coordinate the overall process of complaint resolution, responding to all verbal and written complaints from members and/or providers relating to member eligibility and benefits, contract administration, claims processing, utilization management decisions, pharmacy and vision decisions.
January 25, 2020