Appeal Resolution Specialist jobs in Dayton, OH

CAREER OPPORTUNITY

Title: IS Specialist (Dayton)

Hours: Full Time (37.5 hours per week, non-exempt position)

Brief Description:

Coordinate the operation and maintenance of Dayton’s Information Systems. Including working closely with contracted
remote IT service provider to ensure network and device integrity and to manage user devices and networking
equipment. Support users with onsite technical issues and needs such as: applications, hardware, communications, and
other general IS needs.

KEY RESPONSIBILITY AREA MAIN DUTIES (Not all inclusive)

I. Onsite General IS and User Support

• Coordinate with contracted remote IS service provider to identify and address user needs and issues in a

• Set up necessary equipment for new users and train on the proper use of the equipment and applications.
• Instructs new users in the correct use of hardware, applications, IS procedures, and security/privacy policies.
• Provides any follow-up training or instruction on new components as needed.
• Assist and train users with the operation of agency copy machines and office printers.
• Investigate and troubleshoot system issues that may come up with the CSS systems.
• Act as the main point of contact for agency IS systems.
  

II. Hardware Maintenance and Deployment

• Coordinate the onsite maintenance and deployment of agency networking, end user and copier equipment

• Manage agency VOIP phone system and its associated software management platform.
• Advise Director of Finance & Administration on IS hardware needs and possible options to address them.
• Maintain database of IS equipment inventory and track status of devices on an ongoing basis.
• Aid in the procurement and deployment of new IS hardware as necessary.
• Ensure that all IS devices are kept in a proper state of working order and coordinate repairs as needed.
• Support end users with the maintenance of agency devices, including general repairs as needed.
• Identify outdated and depreciated equipment and coordinate hardware upgrades and changes as necessary.
• Work with the agency accounting department to ensure all purchases are made following agency policies and

procedures.

current licenses.

IV. Other Duties

• Coordinate availability between staff in two separate locations and manage time efficiently.

• Work with agency staff on special IS needs and projects, as necessary.
• Participate in agency staff training, ongoing education and team building opportunities.
  

All interested candidates should send a resume with salary requirement to:

Human Resources, Catholic Social Services of the Miami Valley, 922 W. Riverview Ave., Dayton OH 45402
Or e-mail to jobs@cssmv.org Or fax to 222-6750