Appeal Resolution Specialist logs, tracks, and processes appeals and grievances. Sets up and maintains case files for each grievance and collects the information required by organizational policies and applicable regulations. Being an Appeal Resolution Specialist conducts research and coordination needed to evaluate, process, respond to, and refer or close appeals. May require an associate degree or equivalent. Additionally, Appeal Resolution Specialist typically reports to a supervisor. The Appeal Resolution Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Appeal Resolution Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Diamond Valley Federal Credit Union is seeking an enthusiastic, dependable, and motivated individual with a desire to succeed to join our Loss Mitigation team. Loan Resolution Specialists with Diamond Valley Federal Credit Union, assist the Department in the controlling of delinquent loan accounts and collecting delinquent loan payments and/or recovering collateral.
The Ideal candidate would be a team player who has good people skills, is professional, customer service and goal oriented, and eager to learn about the Credit Union and the members they serve. Diamond Valley offers training and development opportunities and focuses on promoting from within when feasible. Experience working with the public is extremely important. Experience working in Collections is strongly preferred. Rate of pay will be commensurate with level of experience.
The Loan Resolution Specialist will contact delinquent accounts by phone and mail, analyze financial situations of delinquent borrowers and take appropriate action to bring accounts current, make recommendations when arrangements to bring accounts current are unsuccessful, answer incoming phone calls and assist members and assist with administrative and clerical duties within the credit union.
The Loan Resolution Department will call on members Monday through Thursday from 8:00 am to 5:00 pm, Friday 8:00 am to 6:00 pm and Saturday 9:00 am – noon (rotating schedule).
To apply for the Loan Resolution Specialistposition, go to https://secure.advancedpayroll.com/ta/APS5726.jobs?JobsSearch=1
Preferred Requirements:
Diamond Valley Federal Credit Union is an equal opportunity employer
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
Work setting:
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Experience:
Work Location: In person
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