Appeal Resolution Specialist jobs in Fayetteville, AR

Appeal Resolution Specialist logs, tracks, and processes appeals and grievances. Sets up and maintains case files for each grievance and collects the information required by organizational policies and applicable regulations. Being an Appeal Resolution Specialist conducts research and coordination needed to evaluate, process, respond to, and refer or close appeals. May require an associate degree or equivalent. Additionally, Appeal Resolution Specialist typically reports to a supervisor. The Appeal Resolution Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Appeal Resolution Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)

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Resolution Specialist, Customer Escalations
  • Sam's Club
  • BENTONVILLE, AR OTHER
  • Position Summary...

    What you'll do...

    We are currently looking for candidates located in Arkansas & Texas.

     

    If you are not currently located in one of the identified states, your application will not be considered for this position. Please review other positions on the Career Portal that interest you. 

    Requires knowledge of principles and techniques of customer communication. Application and allocation of business communication styles/techniques . Communication styles/norms through different interaction channels. To be able to listen to customers, understands, processes, and prioritizes customer needs, then provides solutions. Adapts listening and facilitation styles to customer communication styles. Owns customer and associate needs in the contact center. Uses various communication mediums. Analyzes customer issues to understand customer perspectives and communicates accordingly. Confirms customer understanding by restating customer concerns or problem statements.

    Customer request process lifecycles. To be able to provide customer service by sharing accurate and timely information with customers, utilizing quality guidelines and resources, and partnering with stakeholders as needed.

    Requires knowledge of problem-solving methodologies and tools. Precedence and use cases for business problems. Barriers to effective problem solving (for example, confirmation bias, mental set, functional fixedness, groupthink, paradigm blindness). Suggests multiple alternatives approaches/solutions for contact center issues based on internal and external benchmarking

    Identifies root cause solutions contact issues by asking probing questions in order to understand the issue; documenting customer and associate concerns and feedback; researching issues; identifying and communicating data trends to multiple departments (for example, Merchandising, Operations, Public Relations); and implementing resolutions.

    Supports and advises entry-level contact center resolution specialists by responding to escalated contacts; researching issues as necessary; and providing resolution.

    Resolves complex contact issues for stores, associates, and high-impact customers by researching issues and resolution options; determining appropriate resolution; providing information to customers and associates; utilizing program quality guidelines and program resources; authorizing customer compensation to achieve customer satisfaction with issue resolution; and partnering with key stakeholders (for example, Walmart.com, Merchandising, Operations, Legal) as required to resolve issues.

    Enhances engagement of and collects feedback from stores, associates, and high-impact customers by researching and resolving ongoing issues; following up with customers on issues; implementing resolutions; communicating final decisions and resolutions to customers; and gathering and recording customer satisfaction survey ratings.

    Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

    Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

    You will impress us if you have...

    • 6 months experience in de-escalating highly escalated and sensitive customer issues
    • Ability to multitask difficult situations
    • Technical capabilities/basic internet laptop troubleshooting
    • The ability to adapt to changes without notice
    • Open availability (Mornings, Mid, Evenings and Weekends) availability upon hire is a must

    This position starts at $19 per hour.

    Minimum Qualifications...

    Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

    6 months’ experience in retail, contact center operations, or a related area.
    1 years' experience with basic computer processing/data entry software.

    Preferred Qualifications...

    Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

    In retail, contact center operations, or a related area

    Primary Location...

    508 SW 8TH ST, BENTONVILLE, AR 72712, United States of America
  • 8 Days Ago

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Specialist
  • Northwestern Medicine Delnor Health & Fitness Center
  • Bentonville, AR FULL_TIME
  • Summary We improve life and we’re here to serve. What you do is something special and contributes towards improving health within your community. Join our team of full time and part time staff at The ...
  • 20 Days Ago

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Youth specialist
  • Cherokee Nation
  • Stilwell, OK FULL_TIME
  • Overview Interviews clients to assess and determine needs. Develops short and long range goals to promote self-sufficiency. Works with internal and external agencies to develop intermediate and long r...
  • 19 Days Ago

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Portfolio specialist
  • Sumitomo Pharma
  • Fayetteville, AR FULL_TIME
  • Multi-Specialty Portfolio Specialist Sumitomo Pharma America (SMPA) is focused on delivering therapeutic and scientific breakthroughs in areas of critical patient need spanning psychiatry & neurology,...
  • 19 Days Ago

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Outreach Specialist
  • My HR Professionals
  • Fayetteville, AR FULL_TIME
  • Job Summary:Develop and strengthen relationships within the assigned market(s) while maintaining client requests and needs.Responsibilities:Coordinate and develop all marketing and business developmen...
  • 19 Days Ago

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Delivery specialist
  • O'Reilly Auto Parts
  • Centerton, AR FULL_TIME
  • The Delivery Specialist will maintain and operate store vehicles to deliver parts and / or products to professional customers in a safe and efficient manner. This position will also collect money on C...
  • 19 Days Ago

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0 Appeal Resolution Specialist jobs found in Fayetteville, AR area

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Product Line Sales Specialist
  • Meeks Lumber Company
  • Springdale, AR
  • Since 1919, Meek's has provided personalized service and quality building materials to both construction professionals a...
  • 3/28/2024 12:00:00 AM

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IT Specialist
  • eJAmerica
  • Springdale, AR
  • Job Description Job Description Job Description – Plant Technician (IT Equipment) Summary - The Plant IT Technician will...
  • 3/27/2024 12:00:00 AM

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Marketing Specialist II
  • Experis
  • Bentonville, AR
  • Marketing Specialist II Location: Bentonville, AR ( Possibly Houston Main Spring Campus) Desired Start Date: ASAP Assign...
  • 3/25/2024 12:00:00 AM

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Accounting Specialist
  • Express Employment Professionals
  • Springdale, AR
  • Job Description Job Description We are seeking an Accounting Specialist to become an integral part of our team! You will...
  • 3/25/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Springdale, AR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Fayetteville, AR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

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Customer Support Specialist - Work From Home>
  • Zip
  • Bentonville, AR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $75K per year / Full health, vision & dental / Apple equipm...
  • 3/24/2024 12:00:00 AM

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FT Member Services Specialist - Work From Home>
  • Transcarent
  • Rogers, AR
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $30 per hour / Medical, dental, and vision / 401k match / P...
  • 3/24/2024 12:00:00 AM

Fayetteville is the third-largest city in Arkansas and county seat of Washington County. The city is centrally located within the county and has been home of the University of Arkansas since the institution's founding in 1871. Fayetteville is on the outskirts of the Boston Mountains, deep within the Ozarks. Known as Washington until 1829, the city was named after Fayetteville, Tennessee, from which many of the settlers had come. It was incorporated on November 3, 1836 and was rechartered in 1867. The four-county Northwest Arkansas Metropolitan Statistical Area is ranked 105th in terms of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Appeal Resolution Specialist jobs
$43,268 to $53,600
Fayetteville, Arkansas area prices
were up 1.2% from a year ago

Appeal Resolution Specialist in Colorado Springs, CO
As a Appeals Resolution Specialist, you will work directly with our Shared Service Centerproviding follow up to denied claims.
February 22, 2020
Appeal Resolution Specialist in Fort Smith, AR
Overcome objections that prevent payment of the claim and gain commitment forpayment through concise and effective appeal argument.
February 01, 2020
Appeal Resolution Specialist in Middlesex, NJ
Coordinate the overall process of complaint resolution, responding to all verbal and written complaints from members and/or providers relating to member eligibility and benefits, contract administration, claims processing, utilization management decisions, pharmacy and vision decisions.
January 25, 2020