Appeal Resolution Specialist logs, tracks, and processes appeals and grievances. Sets up and maintains case files for each grievance and collects the information required by organizational policies and applicable regulations. Being an Appeal Resolution Specialist conducts research and coordination needed to evaluate, process, respond to, and refer or close appeals. May require an associate degree or equivalent. Additionally, Appeal Resolution Specialist typically reports to a supervisor. The Appeal Resolution Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Appeal Resolution Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
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Do you have high volume, fast paced Collections experience? Have you handled large volumes of Collection calls? Do you have critical thinking skills and exercise decisive judgment?
Have you been complimented on your professional manner and enthusiasm for customer service?
If so, we want YOU to serve our members!
Asset Recovery Assistant Kingsport Location Only
Work / Life Balance - 40 hours per week / Periodic Overtime required
Non-Commission, Competitive Pay
Benefits Include : Medical, Dental, Vision, 401(k), Paid Vacation, Annual Bonus Plan, Tuition Reimbursement, and more!
Promotional Opportunities and Career Development
Summary
Responsible for the control of delinquent loan accounts in order to protect the assets of the Credit Union and minimize losses by performing the following duties :
Essential Duties and Responsibilities
Collaborate with the Credit Union’s Bankruptcy Coordinator to effectively protect the Credit Union’s interests and minimize losses
Recommending, preparing / authorizing vehicles to be sent for repossession. Submitting repossession orders via web based application.
Monitoring loan(s) until default or delinquency is resolved, member redeems vehicle(s) or vehicle is sold at auction. Ensure all statutory and regulatory requirements regarding the repossession have been met
Ensure vendor charges do not exceed amounts allowable by statutes, protecting members and the Credit Union’s interests
Required Skills
Computer Skills : Knowledge of CCM, Fiserv, Elements, Accurint, Nautilus, Experian Database software; eTime Payroll systems;
Excel, Access Spreadsheet software and Word Processing software, Outlook, Velocity, CUBUS, Misc. credit bureau software, AutoIMS, and other web based miscellaneous software
Knowledge of Credit Card Module and how to utilize system to obtain reports, review delinquencies, remove limits, and charge off
Required Experience
One year certificate from college or technical school, or six to twelve months related experience and / or training, or equivalent combination of education and experience
Computer Skills : Knowledge of CCM, Fiserv, Elements, Accurint, Nautilus, Experian Database software; eTime Payroll systems;
Excel, Access Spreadsheet software and Word Processing software, Outlook, Velocity, CUBUS, Misc. credit bureau software, AutoIMS, and other web based miscellaneous software
Last updated : 2024-04-11
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0 Appeal Resolution Specialist jobs found in Kingsport, TN area