Appeal Resolution Specialist jobs in Oklahoma City, OK

Creative problem solvers, look no further! TBS Factoring Service—one of Oklahoma’s Best Places to Work for the last 8 years—is on the hunt for a dynamic individual to join our payment resolutions team. We’re looking for someone who can work closely with our factoring department, is extremely detail-oriented, and understands the importance of being patient and compassionate with clients who are having payment issues.

We’re an established financial company that serves a variety of clients and we need superstar associates to keep our legacy going. If you enjoy talking to people and helping them through challenges, you might be a good fit! (Or you might already be a psychologist… in which case, how did you get here?)

Check out the fine print down below, and if you are “resolute” about becoming a part of the TBS payment resolutions family, apply today!

The Resolution Specialist is responsible for successfully collecting on accounts from debtors’ that are past due.  

Roles & Responsibilities: 

• Conduct collection calls on accounts from debtors that are past due reflecting good productivity, appropriate timeliness, and low error rates.
• Ensure debtors and their affiliates remit payment to TBS Factoring Service instead of the motor carrier and send Notice of Assignment letters (NOA) to clients. 
• Call, email, and/or fax debtors 37- 89 days after the invoice was submitted and ensure a rapid turnaround and low losses to account receivables. 
• Enter detailed notes and track correspondence with debtors including contact name, address, email, fax, promise to pay (PTP), has been paid (WP) and check numbers. 
• Work with client, debtor, and booking agent to resolve problems such as missing paperwork, missing check/ACH payments, late delivery, damaged product, lumpers, or any deductions not specified on paperwork. 
• Answer and respond to client calls while providing superior customer service and demonstrating TBS Core Values. 
• Inform clients of other TBS services and provide information as requested. 
• Meet or exceed all weekly goals granted through the Peak program.
• Promotes and fosters a positive and supportive environment that is committed to the success of the department, peers, customers, and the overall goals of TBS. 
• Understand and keep current on the latest procedures for our department and company. 
• Cross-train and assist other departments as needed.

Personal Attributes & Requirements:

• Excellent customer service and people skills.
• Outstanding communication skills (both written and verbal) regardless of organizational level. 
• High-level problem solver and multi-tasker with the ability to independently prioritize tasks.
• Dependable with exceptional attendance and time management skills. 
• Flexible and highly self-motivated with the ability to complete tasks without having to be told which tasks to complete first. 
• Willing to work overtime if required.
• Strong willingness to respect and support the hierarchy of the company. 

Qualifications, Education & Special Requirements:

• High School Diploma or Equivalent.
• Previous Customer Service and collections experience preferred. 
• Basic accounting knowledge preferred. 
• Highly skilled in computer, electronic communication, and technology proficiencies with the ability to quickly learn new software, applications, and systems, and operate office equipment.
• Basic knowledge of Excel (spreadsheets), Microsoft Outlook, and Word. 
• Ability to move in and out and around the office, including furniture and ability to access file cabinets, office machinery, etc. 
• Capable of frequently operating standard office equipment such as a computer, keyboard, mouse, calculator, copy machine, printer, fax machine, and overhead projector systems; possess sufficient visual acuity to view computer monitors and television monitors.
• Ability to type efficiently and effectively without excessive errors. 
• Capacity to learn quickly and accurately apply and communicate the knowledge.