Appeal Resolution Specialist jobs in Roanoke, VA

Overview

Anatomic Path Resolution Representative - Roanoke, VA - Monday, Tuesday, Thursday, Friday 6:30 AM - 5:00 PM (Rotational Weekends)

The position is primarily responsible for resolving issues in regards to testing and reporting of Histology and Cytology specimens. 

Responsibilities

• Communicate with and educate clients in order to expedite patient results 
• Resolve problematic Histology and Cytology cases 
• Pull and monitor worklists and pending lists 
• Locate missing patient samples 
• Enter TIQ problems into the LIS 
• Provide priority handling of patient samples with limited stability and problems impacting their processing 
• Research, investigate and resolve incoming client faxes/phone calls 
• Provide necessary notification to external and internal clients of any problems or resolutions affecting patient test results 
• Resolve and process Name Mismatches and provide proper notification to clients along with follow-up documentation for reporting purposes 
• Demonstrate and convey an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP’s, reflex tests and custom panels.  This will require the ability to research test ordering information 
• Demonstrate proficiency and understanding of all job duties and SOPs related to problem resolution 
• Other duties as assigned 

Qualifications

QUALIFICATIONS

Required Work Experience:  

3 years experience in AP Support environment 

Preferred Work Experience:  

N/A

Physical and Mental Requirements:  

• The normal performance of duties may require lifting and carrying objects: Objects 1 to 10 pounds are lifted and carried frequently; objects 11 to 25 pounds are lifted and carried occasionally; objects 36 to 50 pounds are seldom lifted or carried and objects over 50 pounds are not to be lifted or carried without assistance.  
• Ability to stand and work at the bench for long periods of time.  
• Frequent walking and/or standing.  
• May be required to use a wide variety of manual tools and laboratory instruments and apparatuses all of which demand significant manual dexterity 

Knowledge:  

Functional knowledge of medical terminology 

Skills:  

• PC skills, including working knowledge of MS Office 
• Strong Data Entry skills 
• Excellent clerical, organizational, phone and communication skills 
• Strong problems solving skills 

EDUCATION High School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

2024-57185

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.