Appeal Resolution Specialist logs, tracks, and processes appeals and grievances. Sets up and maintains case files for each grievance and collects the information required by organizational policies and applicable regulations. Being an Appeal Resolution Specialist conducts research and coordination needed to evaluate, process, respond to, and refer or close appeals. May require an associate degree or equivalent. Additionally, Appeal Resolution Specialist typically reports to a supervisor. The Appeal Resolution Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Appeal Resolution Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Job Summary:
This position is responsible for managing and developing a team of customer experience reps by providing daily support through feedback and coaching, as well as on regular basis vs performance KPI’s. This position is responsible for ensuring quality standards and SOPs are met and followed through all channels of communication. The Customer Experience Supervisor will also support Customer Experience through managing task volume and assigning tasks as needed to ensure service levels are being met. Updating SOPs and reporting of trends to leadership team is also part of your role. You also enjoy supporting Customer Experience by performing daily Customer Experience tasks.
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