Appeal Resolution Specialist logs, tracks, and processes appeals and grievances. Sets up and maintains case files for each grievance and collects the information required by organizational policies and applicable regulations. Being an Appeal Resolution Specialist conducts research and coordination needed to evaluate, process, respond to, and refer or close appeals. May require an associate degree or equivalent. Additionally, Appeal Resolution Specialist typically reports to a supervisor. The Appeal Resolution Specialist works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Appeal Resolution Specialist typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
At the full performance level, major duties include:
Analyzes financial institution resolution strategies, under a variety of legal regimes, to address topics including restructuring, bankruptcy, recapitalization, mergers and acquisitions, wind down and liquidation for the largest and most complex financial institutions.
Provide strategic leadership in developing, evaluating, and implementing overall resolution strategy or strategies as well as liquidity and funding specific components of strategy. Analyze sources and uses of funding at firms to support strategic planning including tools to estimate liquidity scenarios in stress, runway and resolution.
Develops and communicates highly technical information, both orally and in writing, to audiences within and outside the Division, including senior FDIC officials, peers and management of other domestic and foreign authorities as well as private sector executives.
Registration with the Selective Service.
U.S. Citizenship is required.
Employment Conditions.
Completion of Financial Disclosure may be required.
Minimum Background Investigation (MBI) required.
Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Additional qualifications information can be found here.
To qualify for CG-13 applicants must have completed at least one year of specialized experience equivalent to at least the 12 grade level or above in the Federal service. Specialized experience is defined as experience developing research and data analysis and/or written evaluation of information for the review or development of resolution plans or strategies of a large, complex financial institution (bank or bank holding company with total assets above $100 billion), to the valuation of such an institution, or to capital management or analysis or liquidity stress testing or analysis of such an institution.
To qualify for CG-14, applicants must have completed at least one year of specialized experience equivalent to at least the 13 grade level or above in the Federal service. Specialized experience is defined as experience analyzing, developing, or implementing financial institution recovery or resolution plans (e.g., corporate restructuring, workouts or bankruptcy, or living wills) or leading the examination or assessment of the operations and financial condition of a large, complex financial institution (e.g., bank/bank holding company over $100 billion in total assets).
Applicants eligible for ICTAP (Interagency Career Transition Assistance Program) must achieve a score of 80 or higher in the online assessment to be determined “well qualified” for this position. For more information, click here.
There is no substitution of education for the experience for this position.
Selectee(s) for this position will be required to report to their duty station office at least 1 day per pay period beginning January 2, 2024, and at their supervisor’s direction to support mission and project needs. In person reporting requirements are expected to increase in July 2024.
To read about your rights and responsibilities as an applicant for Federal employment, click here.
The range of pay shown includes base pay plus supplemental locality adjustments. The locality rates for these duty locations range from a low of 26.91% to a high of 51.745%. Pay will vary by grade level and the locality rate for the geographic location where the position is located. For more on FDIC locality rates, click here.
Salary reflects a pay cap for this position of $252,500.
Additional selections may be made from this vacancy announcement to fill identical vacancies that occur subsequent to this announcement.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and the online assessment questionnaire will be reviewed to determine whether you meet the qualification requirements outlined in this announcement. Therefore, it is imperative that your resume contain sufficiently detailed information upon which to make the qualification. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level.
Your resume will also be evaluated to measure your responses to the assessment questions. If you rated yourself higher on the questionnaire than what is supported by your resume, your overall qualifications assessment may be adversely affected.
If you are found qualified, you will be placed in one of three categories: Best Qualified, Highly Qualified, or Qualified. These category assignments are a measure of the degree in which your background and responses to the assessment questions match the competencies/knowledge, skills, and abilities (KSAs) listed below.
Within these categories, candidates eligible for veterans’ preference will receive selection priority over non-veterans.
Top ranked candidates will be referred to the selecting official for further review and consideration.
The competencies/knowledge, skills, and abilities (KSAs) you will be assessed on are listed below.
1. Knowledge of financial institution restructuring, bankruptcy, recapitalization, mergers and acquisitions, bridge entities, resolution strategies, and creditor claims.
2. Knowledge of capital adequacy which may include participation on examinations to assess wholesale and retail credit, investment portfolios, foreign exposure, earnings, and the Allowance for Loan and Lease Losses (ALLL).
3. Ability to collect, review and analyze financial and non-financial data from a variety of sources, and develop logical conclusions.
4. Ability to plan and implement communication, coordination, and outreach activities with federal, state, and foreign regulators and international banking entities.
You do not need to respond separately to these KSAs. Your answers to the online questionnaire and resume will serve as responses to the KSAs.
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
In addition to the regular benefits offered by Federal agencies, the FDIC offers additional benefits to its employees. These benefits, some at minimal cost, are some of the best and most competitive in both the private and public sectors.
To find out more, click here.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
To begin, click the “Apply” button and follow the prompts. If you haven’t already, register and establish a USAJOBS account. After you register online, click the “Apply” button to complete the online assessment questionnaire, and submit all required documents. Please be sure to click “Submit Application” to complete the application process. You must apply online.
Applicants requesting an exception from the online process must contact the Human Resources Specialist or point of contact listed in this announcement prior to 12:00 noon local time on the closing date.
To return to your saved application, log in to your USAJOBS account and click on “Applications” tab. Click on the “Position Title,” and then select “Update Application” or “Additional Application Information” to continue.
You have until 11:59 p.m. ET (Eastern Time) on the closing date of this announcement to complete the application process.
Please ensure you have completed the application process by verifying the status of your application on-line to reflect: “Received”. Failure to complete the application process will result in an incomplete application and you will not be considered for the position.
3123826834
800-925-4618
000-000-0000
RaJacksonMorton@fdic.gov
You may check the status of your application on-line 24 hours a day, 7 days a week through USAJOBS by signing in and selecting "Application Status." Thank you for your interest in working for the Federal Deposit Insurance Corporation.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
INTERAGENCY CAREER TRANSITION ASSISTANCE PROGRAM (ICTAP): If you are a displaced or surplus Federal employee eligible for consideration under the ICTAP, you must submit proof of eligibility. For more information, click here.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
All United States Citizens. Applicants with status or those eligible under special hiring authorities, should apply under FDIC merit promotion announcement 2024-CISR-B085. However, if you desire consideration also under this public non-status announcement, you must apply to both. Status applicants are current permanent Federal employees in the competitive service and former Federal employees with reinstatement eligibility.
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