Appeal Resolution Specialist jobs in Tampa, FL

Are you looking for an exciting opportunity to join a dynamic team? O&L Law Group, a rapidly growing Civil Litigation firm specializing in collections, is seeking a dedicated individua to fill the role of a Resolution Specialist and File Clerk. If you have excellent communication skills, a passion for customer service, and an interest in legal affairs, this is the perfect position for you!

Resolution Specialist Responsibilities:

· Handle inbound calls professionally and efficiently.

· Assist consumers with inquiries, concerns, and complaints.

· Provide accurate information about accounts and cases.

· Document all interactions accurately in our database.

· Collaborate with team members to ensure consumer and client satisfaction.

Legal Assistant Responsibilities:

· Support attorneys and legal professionals with administrative tasks.

· Prepare and file legal documents, such as pleadings and motions.

· Assist with document management and organization.

· Communicate effectively with clients, courts, and other parties involved in legal proceedings.

We are searching for candidates who possess the following attributes:

· Excellent verbal and written communication skills.

· Strong interpersonal skills and a customer-centric approach.

· Ability to multitask and prioritize tasks effectively.

· Attention to detail and accuracy in documentation.

· Previous experience in a call center or legal environment is preferred but not required.

· Basic Computer Skills and familiarity with legal software is a plus.

Benefits:

· Excellent compensation (commensurate with experience)

· Medical Benefits (Health, Dental, Vision, and other medical coverages after ninety days of full-time employment)

· Bonuses, paid vacation and holidays

· Group and Optional Life insurance

· Employee Assistance Programs

· 401(k) with company matching

If you're ready to take the next step in your career and join our team, please Email your resume to jobs@ollawgroup.com. We look forward to hearing from you!

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Tampa, FL 33610: Relocate before starting work (Required)

Work Location: In person