Appeal Resolution Specialist jobs in Tucson, AZ

We are seeking a versatile individual with exceptional communication skills and proven leadership experience to join our team as a Practice Manager. The ideal candidate is self-motivated, organized, and committed to excellence and should thrive in a fast-paced, ever-changing environment and excel at managing multiple priorities. The Practice Manager must maintain a composed and reassuring presence for both patients and staff. This full-time position is based in our clinic.

The perfect candidate will have a passion for aesthetics with a desire to work closely with our staff and patients to ensure an exceptional customer experience. We offer an upbeat environment and an opportunity to be a part of helping our patients feel more confident and beautiful.

Responsibilities:

• Efficiently manage day-to-day operations of a multi-provider med spa practice, overseeing both medical and non-medical staff. Must be willing to fill in and function as a Patient Care Coordinator when needed.
• Collaborate with owner to ensure an exceptional patient experience.
• Implement and uphold clinic operations in alignment with our values, policies, and procedures.
• Optimize scheduling and practice flow to enhance the patient experience.
• Supervise daily center operations, including staff scheduling, reconciliation, and ensuring operational compliance.

· Professionally and compassionately handle patient complaints

· Lead high-performing teams and motivate the organization toward a common goal.

· Motivating and coaching team members to meet or exceed monthly KPIs.

• Ensure legal and accreditation compliance according to federal, state, and local regulations
• Support and enforce policies related to patient safety, quality improvement, and infection control.
• Oversee administrative and facility functions, including mail processing, maintenance coordination, and adherence to regulatory requirements.
• Provide operational guidance, support, and training to all practice staff members, including front office staff, nurses, laser techs, aestheticians and internal sales/marketing teams.
• Serve as a cultural role model within the practice and address any employee relations issues.

· Perform periodic chart reviews, monitor operations for compliance with protocols and policies. Report deviations to owner.

· Ensure staff compliance with HIPPA, OSHA, etc

· Assist in the prescreening, interviewing and onboarding process for new employees

· Develop and support a healthy team environment among departments.

· Develop and maintain systems to provide continuing education and certification for clinical providers.

· Maintain employee files and ensure compliance with federal and state human resource regulations.

· Review timesheets for all employees in Isolved, fix errors as needed, approve bi-weekly timesheets and payroll registers. Ensure proper deductions and pay rates.

· Approve/Deny PTO requests in accordance with office PTO policies.

· Manage staff aesthetic allowances

• Monthly Inventory counting and reporting

· Reports to: Practice Owner

Minimum Job Qualifications:

• Minimum of 2 years of management experience, preferably in medical spa, plastic surgery or other aesthetics setting.

· Ability to perform all administrative tasks in practice to allow effective supervision and serve as back-up patient care coordinator as needed.

· Sales experience a plus

· Excellent customer service skills, and effective communication style w/high level of emotional maturity.

· Ability to lead high-performing teams and motivate an organization toward a common goal.

· Above-average judgment, integrity, discretion and trustworthiness.

• Professional demeanor and excellent interpersonal skills.
• Self-directed with a flexible and enthusiastic attitude.
• Strong attention to detail and organizational abilities.
• Exceptional written and verbal communication skills.
• Passion for fostering personal and professional growth in others.
• Customer-focused mindset with a compassionate approach.
• Human resource certification or leadership training preferred.

Benefits & Perks:

• Competitive health, dental, and vision insurance options.
• Retirement benefits including 401(k) & Roth IRA plans.
• Paid time off, including vacation, sick days, and company holidays.

Salary/Compensation:

• Base salary plus monthly bonus potential
• Full compensation packages commensurate with candidate experience and relevant licenses or certifications.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Tucson, Az 85719: Relocate before starting work (Required)

Work Location: In person