Appeal Resolution Supervisor supervises a team responsible for the processing of appeals. Assigns and prioritizes cases. Being an Appeal Resolution Supervisor responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices. Additionally, Appeal Resolution Supervisor requires a bachelor's degree. Typically reports to a manager. The Appeal Resolution Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Appeal Resolution Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Oversee team of Conflict Resolution Specialists. Employee will also be responsible for deescalating customer complaints and leveraging advantageous outcomes for the organization. Some travel required.
Provide training and guidance for CRS Team. Ensure quality control. Develop team members for future manager positions.
Bachelor's degree.
Problem solving skills.
Critical thinking skills.
Knowledge of other cultures and languages preferred.
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0 Appeal Resolution Supervisor jobs found in Altoona, PA area