Appeal Resolution Supervisor supervises a team responsible for the processing of appeals. Assigns and prioritizes cases. Being an Appeal Resolution Supervisor responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices. Additionally, Appeal Resolution Supervisor requires a bachelor's degree. Typically reports to a manager. The Appeal Resolution Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Appeal Resolution Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Role: To preserve the credit union's assets by controlling and collecting on early delinquent loan accounts, and the first point of contact for the department. Collects on negative shares and return item checks to prevent the credit union loss.
Knowledge and Skills
Experience: One month to twelve months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Other Skills: 1. Understanding of applicable regulations and procedures; knowledge of accounts payables and receivable is helpful.
2. Excellent listening and communication abilities.
3. Strong attention to detail, well organized, and goal oriented in a high-paced work environment.
4. Critical thinking, decision making, and learning skills are a must.
5. Must have above average listening, communication and negotiating skills.
6. Able to prioritize, meet deadlines and manage multiple responsibilities.
7. Must be able to operate related computer software and business equipment provided by the credit union.
8. Professionalism in appearance, dress and attitude is a must.
9. Strong mathematical skills.
10. Ability to work as a member of a team and embrace the credit union philosophy and the Credit Union Mission, Vision, and Core Values.
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0 Appeal Resolution Supervisor jobs found in Beaumont, TX area