Appeal Resolution Supervisor jobs in Boston, MA

Appeal Resolution Supervisor supervises a team responsible for the processing of appeals. Assigns and prioritizes cases. Being an Appeal Resolution Supervisor responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices. Additionally, Appeal Resolution Supervisor requires a bachelor's degree. Typically reports to a manager. The Appeal Resolution Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Appeal Resolution Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Appeal Resolution Supervisor jobs

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Mock Trial/Mock Appeal Program Manager
  • Discovering Justice
  • Boston, MA FULL_TIME
  • For over two decades, Discovering Justice has been bringing students and communities together to examine the workings of the justice system, explore the ideals of justice, and prepare them to engage as active citizens. We believe in the power of the next generation to sustain our democracy. We value the belief that the justice system can and should work for everyone.

    The Programs and the Role

    Discovering Justice’s Mock Trial and Mock Appeal Programs pair middle school students with legal professionals to learn about the judicial system, analyze a legal case, and prepare to argue persuasively in front of judges and jurors in federal and state courthouses across the Commonwealth. Through engaging weekly sessions, student attorneys develop the confidence and vital civic skills like perspective-taking, critical thinking, writing, and the public speaking skills necessary to become community leaders.
    As the Program Manager, you'll be the driving force behind these two flagship programs that reach over 600 students and 250 partners a year, steering the program’s direction and enhancement. You'll not just be managing; you'll direct these programs in alignment with our core values, ensuring every step we take resonates with our mission and unwavering commitment to diversity, equity, and inclusion.
    The Program Manager will coordinate the effective implementation of the growing Fall Mock Trial and Spring Mock Appeal Programs for 25-35 teams of middle school students and legal mentors and 10-14 culminating events for both semesters.

    Responsibilities

      Strengthening and Managing a Network of Partners: Recruit, train, and manage our partnerships with school administrators and teachers, legal partners, and courthouse staff across Massachusetts to cultivate the capacity to drive the programs. Build strong teams through orientations, site visits, and targeted communications.
      Event and Project Operations: Each semester, orchestrate logistics for 10-14 events ranging from 50-500 attendees to ensure an optimal experience for students, partners, families, and volunteers.
      Align Programs to Diversity, Equity, and Inclusion (DEI) and Cultural Diversity Standards: Ensure the programs adhere to and promote DEI principles, reflecting a commitment to cultural competence and equity in operations, partner training, and program content
      Continuous Improvement: Collect data and strategic feedback from partners including staff, legal partners, students, and teachers to evaluate, report, and enhance program and operations.
      Curriculum Development / Instructional Design: To optimize student comprehension and engagement, gather feedback from partners and do site visits to gain information to create, update and enhance program materials and activities.
      Program Administration: Coordinate and administer program logistics by ordering and distributing supplies, creating materials, managing team finances, and securing needed permissions.
      Program Fundraising: Actively cultivate relationships with the program's network, raising money from partners and enhancing the program's impact and growth.
      Fellow Management: Manage a fellow each semester, emphasizing mentorship and professional development. This fellow supports the operations of the programs.
      Data Mining and Management: Use technical skills to compile and present program operations, logistics, and results.

    Equity Statement

    We value a diverse workforce and are committed to creating a diverse and inclusive environment where we strive to embed equity and inclusion into everything we do.
      Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. Even if you do not meet every qualification, we would love to still hear from you and encourage you to apply.
      We strongly encourage applications from members of marginalized communities, including Black, Indigenous, and people of color; women; and the LGBTQIA and disabled communities.
      Discovering Justice prohibits discrimination and harassment of any type and is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

    Day-to-Day Experience

    Your morning might start off by meeting with a lead attorney from the District Attorney’s office at their office to onboard them to the curriculum and share best practices for working with middle school students. Come afternoon, you could be driving to Framingham to observe an afterschool Mock Trial session at one of the middle schools and engage with students and partners. After observing the session, you meet with the Teacher Coordinator to debrief and strategize. Your work day might wrap up with coordinating logistics for the culminating Mock Trial community event at the Springfield District Court, liasing with the Court Clerk and inviting city VIPs to be a part of such an impactful moment in middle school students' academic careers.

    Team & Structure

      Your Team: You will work with two peers as Program Managers of different programs in a lean nine-person organization. You will work closely with the Community Partnerships Manager, Malia Brooks, to recruit program participants and a Fellow each semester.
      Your Reports: Each year, the Mock Trial and Mock Appeal includes 30-35 middle school teams and their legal mentors. This means managing a volunteer network of roughly 200 egal partners and 50 teachers. Fellows will report directly to you.

    Location

    Our office is situated within the iconic John Joseph Moakley U.S. Courthouse in Boston. The location allows us to work closely with federal judges and other members of the Courthouse community to make the Courthouse a vibrant civic space. We embrace a hybrid work approach, combining the advantages of face-to-face interactions with the flexibility of remote work.
    For this role, in-state travel to partner schools, legal firms or organizations, as well as final event courthouse locations is required. You will typically work at the Moakley Courthouse 2 days a week and travel on average 1 day a week for program visits and partner stewarding. During the Mock Trial and Mock Appeal culminating events at the end of December and in May, there will be increased expectations for travel and time commitment. Must have a valid driver’s license, and having a vehicle is preferred, but not necessary.

    Qualifications

      2-3 years of relevant experience, ideally in program management
      Passion for civic education
      Experience working with middle school students is ideal, but not a requirement
      Demonstrated knowledge of the US Justice system. Direct experience leading mock trials and appeals is a plus, but not a requirement
      A demonstrated commitment to social justice and a belief that the justice system can and should work for everyone
    Benefits Overview
    Social Mission:
      Training the next generation with the skills, knowledge, and dispositions to steward our fragile democracy.
      Building and engaging with a community of judges, attorneys, and middle school teachers committed to civics education.
      Strengthening your program management, recruitment, communications, event planning, and volunteer management skills.
    Professional Development: $500 annually after a 90-day introductory period.
    Health Benefits: 75% coverage on medical, dental, and vision insurance premiums; an FSA plan; and 75% reimbursement on medical insurance deductibles through the Health Reimbursement Arrangement.
    Life Insurance: Provided.
    Disability Insurance: Short and long-term coverage.
    Retirement Plan: 5% salary contribution to a TIAA-CREF 403(b) account.
    Leave: 15 vacation days (accruing at 1.25 days/month), 2 personal days, and 10 sick days (accruing at 0.83 days/month).
    Holidays: Paid leave for major holidays, including an extended break between Christmas and New Year's.

    Social Mission

    Hybrid Work Environment

    Health Insurance

    Dental Insurance

    Vision Insurance

    Retirement Plan

    Life Insurance

    Paid Time Off

    Training & Mentorship

    Short Term Disability

    Long Term Disability

  • 9 Days Ago
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Assistant Attorney General, Contributory Retirement Appeal Board
  • Massachusetts Office of the Attorney General
  • Boston, MA FULL_TIME
  • Assistant Attorney General/Chair, Contributory Retirement Appeal Board Government Bureau Attorney General Andrea Joy Campbell is looking for a highly motivated attorney to join her team as an Assistan...
  • 10 Days Ago
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Claims Resolution Specialist
  • WellSense Health Plan
  • Boston, MA FULL_TIME
  • It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their ci...
  • 7 Days Ago
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Claims Resolution Specialist
  • WellSense Health Plan
  • Boston, MA FULL_TIME
  • It's an exciting time to join the WellSense Health Plan, a growing regional health insurance company with a 25-year history of providing health insurance that works for our members, no matter their ci...
  • 7 Days Ago
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QA - Complaint Resolution Specialist
  • Transdev
  • Medford, MA FULL_TIME
  • The Complaint Resolution Specialist will be responsible for working collaboratively with MBTA staff and service providers to categorize, catalogue, maintain, investigate, and resolve customer complain...
  • 10 Days Ago
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Director, Problem Resolution Office
  • Tax Administration
  • Boston, MA FULL_TIME
  • Agency Overview: The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing th...
  • 1 Month Ago
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0 Appeal Resolution Supervisor jobs found in Boston, MA area

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Corporate Paralegal - Investment Management Company
  • Larson Maddox
  • Boston, MA
  • An Investment Management Company is looking for a Corporate Paralegal to work closely with the General Counsel and senio...
  • 4/26/2024 12:00:00 AM
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HR Manager (Mandarin Speaker)
  • Wenham Carter Group
  • Boston, MA
  • Wenham Carter is partnering with a leading international biotechnology company, seeking a dynamic and skilled HR Manager...
  • 4/26/2024 12:00:00 AM
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Conflicts Attorney (Remote in CA or Hybrid)
  • Farella Braun + Martel Llp
  • Boston, MA
  • The Opportunity: Conflicts Resolution Attorney Conflicts Resolution Attorneys support the delivery of quality legal serv...
  • 4/26/2024 12:00:00 AM
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Senior Legal Counsel, Global Corporate Legal
  • Boston Scientific
  • Marlborough, MA
  • Work mode: Hybrid Onsite Location(s): Marlborough, MA, US, 01752 Diversity - Innovation - Caring - Global Collaboration ...
  • 4/25/2024 12:00:00 AM
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Senior Legal Counsel, Global Corporate Legal
  • Boston Scientific
  • Marlborough, MA
  • Work mode: Hybrid Onsite Location(s): Marlborough, MA, US, 01752 Diversity - Innovation - Caring - Global Collaboration ...
  • 4/23/2024 12:00:00 AM
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Traffic Assistant Project Manager - Boston, MA/Taunton, MA/Westfield, MA/Lincoln, RI
  • Bowman Consulting
  • Boston, MA
  • Purpose Apply administration, technical and management techniques for the successful completion of transportation and in...
  • 4/23/2024 12:00:00 AM
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Financial Controller - Investments, Boston, MA
  • Santander Bank
  • Boston, MA
  • Financial Controller - Investments, Boston, MA Boston, United States of America The Controllership function is responsib...
  • 4/23/2024 12:00:00 AM
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Vice President of Finance - Construction Project Management
  • Pyramid Global Hospitality
  • Boston, MA
  • Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Glob...
  • 4/22/2024 12:00:00 AM
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About Boston, Massachusetts

Boston has an area of 89.63 square miles (232.1 km2)—48.4 square miles (125.4 km2) (54%) of land and 41.2 square miles (106.7 km2) (46%) of water. The city's official elevation, as measured at Logan International Airport, is 19 ft (5.8 m) above sea level. The highest point in Boston is Bellevue Hill at 330 feet (100 m) above sea level, and the lowest point is at sea level. Situated onshore of the Atlantic Ocean, Boston is the only state capital in the contiguous United States with an oceanic shoreline. Boston is surrounded by the "Greater Boston" region and is contiguously bordered by the citi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Appeal Resolution Supervisor jobs
$77,453 to $94,698
Boston, Massachusetts area prices
were up 2.5% from a year ago
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