Appeal Resolution Supervisor jobs in Champaign, IL

Store Management positions (Assistant Store Managers and Supervisors) will support the Store Manager in all aspects of daily execution of customer service, sales, and development of personnel while staying true to the JD Finish Line brand while performing the following duties:

Sample Responsibilities:

• Assists Store Management in all aspects of daily shift management, including customer relations, inventory control, stock room, till/point of sale, procedural tasks and paperwork, visual merchandising, opening and closing the store.
• Trains and coaches store associates to promote and execute team, store, and company performance.
• Partners with management in planning, implementing, and executing change in regards to company initiatives in order to improve organizational performance.
• Supervises shipments deliveries, transfers of merchandise, and POS in order to produce accurate inventory results.
• Seeks to understand the customer’s needs and wants to benefit the overall customer experience.
• Provides constructive feedback and facilitates conflict to ensure the growth and collaboration of team members.
• Maintains both individual and shift sales.
• Provides daily shift floor coverage.
• Demonstrates sound understanding and judgment of store priorities.
• Demonstrates a high business acumen including, but not limited to, an in depth knowledge of the store’s key performance indicators, inventory movement, and sales performance.
• Embraces accountability and sets attainable goals for store sales, metrics, and personnel development.
• Accountable for key decision making to influence change, sales, customer service.
• Provides security & loss prevention in store for accurate inventory and merchandise flow to minimize company shrink.
• Upholds company policies, procedures, and standards regarding personal and store sales/performance metrics.
• Assists management with recruiting and interviewing potential employees.
• Accountable for opening and closing store procedures to include cash reconciliation, banking, reporting, and security.
• Adhere and uphold all company policies and procedures.
• Additional duties and projects as required.

Required Education and/or Experience

High School Diploma or GED equivalent; 2 years’ experience in retail leadership strongly preferred; or equivalent combination of education and experience.

Required Computer and/or Technical Skills

Should have basic to intermediate knowledge and abilities with Microsoft Word, Excel, and PowerPoint.

Communication Skills

Must be an effective communicator with internal and external individuals at all levels. This includes spoken, written, electronic, and presentation skills. Communication should be consistently constructive and professional. Must be a good team player.

Decision Making and Problem Solving Skills

Ability to define problems, collect data, establish facts, and draw valid conclusions. Uses specialized knowledge to go beyond the routine to solve complex problems that frequently affect areas beyond own functional area. Must be able to approach unfamiliar situations, projects, and opportunities with confidence and curiosity.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Must be at least 18 years or older.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Experience level:

• 1 year

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Management: 1 year (Required)

Work Location: In person