Appeal Resolution Supervisor supervises a team responsible for the processing of appeals. Assigns and prioritizes cases. Being an Appeal Resolution Supervisor responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices. Additionally, Appeal Resolution Supervisor requires a bachelor's degree. Typically reports to a manager. The Appeal Resolution Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Appeal Resolution Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
The Resolution Specialist position investigates and resolves customer complaints; records and reports on manufacturing, customer service, and pre-press errors that reach our customers. The RS agent is responsible for alerting production staff to new or unusual problems, to assist in preventing a further customer issues, and report trends, both current and historical. The RS agent's job purpose is to handle external quality claim issues by working with customers and internal manufacturing staff to come to satisfactory resolutions.
Duties & Responsibilities
Knowledge/ Skill
About Digital Room (www.digitalroominc.com)
Digital Room is an eCommerce company that helps our US-based small and medium-sized business customers (SMBs) succeed by providing and manufacturing customized marketing and branding products. As a vertically integrated, multi-brand business, Digital Room has ten manufacturing facilities, and over 15 different brands. Our focus on providing excellent custom products on time at a fair price has built an extremely loyal customer base, and consistent industry-leading growth and profitability. Established 25 years ago in Los Angeles, Digital Room is a private equity backed company.
We have a strong company culture rooted in our core values: Dedication & Collaboration, Quality Driven, Data Driven Mindset, Customer Driven, Drive to Succeed, and Professionalism & Integrity.
We offer a broad array of customized marketing and branding products within the categories of Marketing Essentials, Signs & Banners, Stickers & Labels, Packaging, and Promotional Products. We combine great technology with our talented global employee base of over 2,000 people to deliver millions of orders each year.
Digital Room PH, established 15 years ago, has offices in Mandaluyong, Metro Manila and Clark, Pampanga which includes team members in every part of our business. Our seasoned marketing team is data driven, collaborative, and proactive. You will work side by side/virtually with marketing experts in the U.S. and the Philippines.
Job Type: Full-time
Salary: $16.00 per hour
Benefits:
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0 Appeal Resolution Supervisor jobs found in Fort Worth, TX area