Appeal Resolution Supervisor supervises a team responsible for the processing of appeals. Assigns and prioritizes cases. Being an Appeal Resolution Supervisor responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices. Additionally, Appeal Resolution Supervisor requires a bachelor's degree. Typically reports to a manager. The Appeal Resolution Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Appeal Resolution Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
**** THIS IS A REMOTE WORK FROM HOME POSITION. ****
**** YOU MUST LIVE IN THE SAME STATE AS THE POSITION TO BE ELIGIBLE****
What is FCR?
FCR is the premier provider of live agent call centers and customer service solutions for various companies and industries. FCR answers inbound phone calls, emails, and live chat requests with hundreds of thousands of people every day.
Essential information about this position:
Why FCR?
What will you do in this position?
You will directly contact consumers and customers in this position by providing friendly, helpful, and award-winning service via phone support, email support, chat support, and more.
Job Requirements:
Physical Requirements and Working Conditions:
If this sounds like a position that would interest you, click on the link to Apply or visit our website at www.gofcr.com for more information about FCR. We look forward to speaking with you!
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