Appeal Resolution Supervisor supervises a team responsible for the processing of appeals. Assigns and prioritizes cases. Being an Appeal Resolution Supervisor responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices. Additionally, Appeal Resolution Supervisor requires a bachelor's degree. Typically reports to a manager. The Appeal Resolution Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Appeal Resolution Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Responsibilities:
- Supervise and manage a team of employees in a retail environment
- Provide training and development opportunities to enhance employee skills and performance
- Ensure excellent customer service by coaching employees on sales techniques, phone etiquette, and customer interactions
- Oversee cash handling procedures and ensure accuracy in transactions
- Monitor inventory levels and implement effective inventory control measures
- Utilize retail math skills to analyze sales data and make informed decisions
Qualifications:
- Multilingual skills are a plus, as it may be necessary to communicate with diverse customers and employees
- Previous experience in supervising or managing a team, preferably in a retail setting
- Strong knowledge of sales principles and retail management practices
- Proficient in cash handling procedures and possess excellent math skills
- Excellent communication and interpersonal skills
- Ability to prioritize tasks, delegate responsibilities, and make sound decisions
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, qualifications, or benefits associated with the role of Supervisor.
Job Type: Full-time
Pay: $12.00 - $13.00 per hour
Benefits:
Experience level:
Shift:
Work Location: In person
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