Appeal Resolution Supervisor jobs in Olympia, WA

*Please Note: COVID Vaccine requirement for DOC employment NO LONGER REQUIRED*

Corrections Specialist 2 – Resolution Specialist 

Stafford Creek Corrections Center
Aberdeen, WA

8:00am-4:30pm (0800-1630) Monday-Friday

$5,350.00-7,201.00 per month

The Department of Corrections is seeking a highly motivated and qualified individual for a non-permanent Corrections Specialist 2 – Resolution Specialist position at the Stafford Creek Corrections Center located in Aberdeen, WA. 

Resolution Specialists contribute to the agencies mission to improve public safety by positively changing lives and supports our commitment to operate a safe and humane corrections system and partner with others to transform lives for a better Washington. 

To ensure facilitation of this administrative program, this position will report directly to the facility Health Services Manager/designee and will oversee, coordinate, direct, manage and implement all aspects of the Incarcerated Individual Grievance Program for Health Services as mandated by the Resolution Program Manual and DOC Policy, Resolution Program, 500.100. 

This position works closely with administrative and clinical staff which may also include the Headquarters’ Resolution Program Manager to ensure adherence and compliance to the established protocols and procedures of the incarcerated individuals Resolution Program. 

 Additionally, we offer a great benefit package along with opportunity for professional and personal growth.

The mission of the Department of Corrections is to 'improve public safety by positively changing lives. For additional information visit our website at doc.wa.gov

Application assessment will be ongoing, the hiring authority reserves the right to offer the position at any time during the recruitment process. It’s the applicant's advantage to apply as early as possible. This recruitment could be used to fill multiple permanent or non-permanent positions. 

Coordinate duties within the Facilities Grievance Program.

• Assign Health Services assignments to appropriate staff.
• Review documents for compliance.
• Ensure timely interviews are conducted.
• Ensure that incarcerated individuals are interviewed at least once before a health services resolution is submitted at level III.
• Provide directions to incarcerated individuals in writing.
• Correct health services administrative suggested responses.
• Responsible for conducting thorough investigations with emphasis at the level 0 and level 1.
• Confirm research, and fact finding is accomplished.
• Review health services investigative packets to ensure they are complete.
• Coordinate as necessary between staff, incarcerated individuals, and/or operational issues.

Conduct research, training, and analysis.

• Analyze resolution data reviewing trends.
• Provide appropriate data analysis and trends reporting to health services management on a regular basis including emergent issues as appropriate.

Facilitate, direct, and implement all aspects of the Statewide Health Services Resolution Program.

• Implement the program in accordance with DOC’s Resolution Program Manual (RPM), and Policy 550.100 as it relates to health services.
• Responsible for providing the population and Health Services (HS) Staff with relevant documentation, information, and access to resolution program as it relates to health services.
• Confirm all resolution documentation submitted is accurate and filed for appropriate processing.
• Administer appropriate health services resolution documentations and manage timelines at each level of review.
• Responsible for ensuring that appropriate health services responses are provided at levels 0, I, II, and III.
• Coordinate the processing of health services incarcerated individuals’ resolutions at all levels, including emergency and PREA complaints, to ensure time requirements are met and work directly with the facility HS Resolution Coordinators.
• Maintain confidentiality of the program.

Other duties as assigned.

Required Qualifications:

AND

• Four years of expierence in an adult correctional facility performing security and/or counseling and/or casework duties.

Desired Qualifications:

Our Mission: To improve public safety by positively changing lives.
 Our Vision: Working together for safer communities.
 Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.
 
 Our Core Values:
 

• Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.
• Respectful and inclusive interactions: Corrections appreciates and values individuals by promoting an inclusive and diverse environment, which encourages safety. We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.
• People's safety: Corrections believes in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
• Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
• Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

Important Notes:
 

• Please include a minimum of three professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.  If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.
• Phone number AND email address are required for all professional references.
• Prior to a new hire, a background check including criminal record history will be conducted.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Employees may work directly with or in close proximity to incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.  When positive tests result, further information, testing and treatment may also be required. Employment is not contingent upon test results.
• This position may be represented by a Union Shop.
• This position requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
• Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds. 
• Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-U. Step U is a longevity step and is typically gained six years after being assigned to Step T in your permanent salary range.  

We are committed to hiring individuals who possess core diversity competencies: 

• Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.
• Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds.
• Respectfully acknowledge people's differences and recognize these differences as important and valuable.
• Promote inclusiveness.
• Be culturally sensitive and appropriate.
• Respect and value diverse backgrounds and traditions.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.
 
 For questions about this recruitment, or to request reasonable accommodation in the application process, please email ldelong@doc1.wa.gov. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.