Appeal Resolution Supervisor supervises a team responsible for the processing of appeals. Assigns and prioritizes cases. Being an Appeal Resolution Supervisor responds to and resolves escalated issues. Coaches and trains team in the utilization of industry standards and best practices. Additionally, Appeal Resolution Supervisor requires a bachelor's degree. Typically reports to a manager. The Appeal Resolution Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Appeal Resolution Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Foot-In-The-Door Help Desk / Resolution Specialist
If you are an IT fanatic that’s either just starting out and trying to break into the industry, or are unhappy with your current, nowhere-to-grow Help Desk position, then this just may be the career for you. The position we are looking to fill plays a key role in making our clients happy and requires a great deal of self-directed work. You are ultimately responsible for keeping a portion of each client’s network running smoothly, and letting them know, in non-geek-speak terms, when things fail and what you’re doing to resolve them. Not only will you have the opportunity to work in a culture and atmosphere that is fun and unique from anywhere else in the area, but you’ll work with a team that shares your passion for computers and other nerdology! Since we are growing fast (6 years of record sales) there’s always room to excel for anyone that has the determination and drive. Here’s what you can expect to accomplish in your first year as you become a part of our customer-service oriented team:Desired Skills & Experience
If you can accomplish everything above, and are looking for a career with plenty of room to grow, then you have what it takes to be successful with us. A customer service background and strong writing and speaking skills are also are also really important. Of course, you’ll need some sort of degree or equivalent work experience in the IT field. Sound interesting? Looking for a real challenge and a career change? Then we should definitely talk!Clear All
0 Appeal Resolution Supervisor jobs found in Rockford, IL area