Applications Engineer jobs in Binghamton, NY

Job Summary: 

Assist in supporting activities related to the Finance and Human Resources (HR) information systems. Provide Tier 1 & 2 support to help troubleshoot and resolve issues, assist in implementing enhancements, and produce general reports. This role collaborates with staff in operational areas, including HR (Human Resources) and Finance, to assist in leveraging the college’s HR and Finance ERP solutions capabilities in their operational work. Develop an understanding of systems capabilities to aid in designing solutions that improve system efficiency, usability, and reliability. Assist in monitoring product roadmaps and share relevant information with the IT & Analytics team and internal clients. Support in providing systems expertise for troubleshooting system problems. Ability to work under supervision with some initiative and independent judgment.

Supervision:

This position reports to the Associate Director of College Applications Technical Services. This position does not have supervisory responsibilities but will assist in providing system-related support to functional and campus users.

Job Responsibilities:

• Assist in developing knowledge of the HR and Finance information systems and functional processes supported by the Applications Technical Services team.
• Support efforts in documenting, implementing, and testing system enhancements and workflows. Collaborate with college functional staff and system users to assist in gathering requirements for system-related projects.
• Work under the guidance of senior systems analysts and others in IT & Analytics to align proposed solutions with institutional standards for architecture and approach.
• Assist in maintaining HR and Finance information systems internal controls; help identify and resolve errors associated with transaction processing.
• Support functional users of the system in system-related training; suggest procedures to enhance system processes and workflows.
• Participate in requirements gathering, design, testing, and implementation of various software systems and tools.
• Assist in researching and resolving Tier 1&2 system issues from the user community; help design solutions or reports for system-related issues.
• Support special projects, audits, and reports as needed. Contribute to IT & Analytics projects and initiatives, assisting with technical development of solutions and analysis of business processes.
• Use various report writer and data retrieval tools supported by the college to extract data; assist in designing reports; participate in the evaluation of new reporting tools.
• Contribute to multicultural awareness and an inclusive College community. Show a commitment to diversity and inclusion, promoting civil and inclusive behavior among all staff, faculty, students, and visitors, and support a flexible, collaborative, and inclusive work and living environment.

Qualifications: 

Bachelor’s degree and a minimum of 1-2 years related experience or an equivalent combination of education and experience; good organizational, analytical, written, and verbal communication skills; attention to detail; understanding of relational databases and SQL (structured query language); ability to handle multiple tasks and confidential information. Experience with Oracle and Finance and HR systems is preferred. Work Environment The work is mainly indoors in a safe, accessible environment. Hybrid options are available. Operates a personal computer and office equipment. May need to deliver or pickup materials from other campus locations and should be able to walk, drive, or arrange transportation.

Application Instructions: 

Interested applicants must apply online and attach a resume, cover letter, and list of three professional references. Questions about online applications should be directed to the Office of Human Resources at (607) 274-8000 or humanresources@ithaca.edu 

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Visa sponsorship is not provided for this position.

Hiring Rate:

$58,500.  We pride ourselves on providing our benefit-eligible employees with comprehensive benefits, including work/life balance, generous paid time off policies, career-enhancing trainings, educational benefits, and opportunities to give back to the community. Beyond benefits, you’ll enjoy the kind of uniquely rewarding work environment that can only be found in a vibrant college community.  For an overview of our benefit offerings, please visit https://www.ithaca.edu/human-resources/employee-benefits-wellness