Applications Engineer jobs in Concord, CA

About us

Treasury Wine Estates (TWE) is one of the world’s leading wine companies.  We know that it’s the thinkers, makers and doers who have the most impact as we continue to strive towards being recognized as the world’s most admired premium wine company.  We are proud of our portfolio of brands that have tremendous heritage, rich quality and a reputation for excellence across the globe.  From the iconic luxury of Penfolds, to the broad appeal of Beringer, Etude, Sterling, Stags’ Leap, Beaulieu Vineyard and newer brands like 19 Crimes, we are committed to creating memorable wine experiences for our consumers.

About the role

This role supports applications and platforms for our supply business, by participating in implementation, support, administration, modification and enhancements of applications through major and minor projects. Manage Supply system issues as they arise, perform initial triage and second level support, ensuring minimal disruption to the operation. 

Systems Development

• Maintain holistic knowledge of business processes, integrations and systems solutions. Oversee enhancements and updates to IT Systems, liaising with third parties, IT and end users as required
• Execute integration, regression, and/or system/user acceptance testing as required 
• Document all work completed which may include functional specifications, technical specifications, configuration workbooks, change requests, user training guides etc
• Maintain knowledge of the current application releases and toolsets
• Support other team members in mitigating any risks, resolving emerging issues and implementation of new initiatives or change as required
• Facilitate small workshops to align, collate requirements and / or present findings, providing insightful feedback and analysis to technical and business stakeholders on the suitability of approaches to meet business requirements
• Implement/participant in small scale proof of concepts activity for trialling new technology and third-party services
• Undertake project based or any other relevant duties as directed

Systems Adoption

• Provide training for platform systems
• Provide assistance and advice to business users in the effective use of applications, platforms and technology

Support

• Support and provide inputs to the external managed service providers in execution of application work
• Be accountable for investigating and managing issues (L2 support) proposing solutions / workarounds and escalating to the appropriate party to the point of resolution

About you:

• You have a Bachelor’s degree in related discipline
• You have experience with at least one ERP (JD Edwards preferred)
• You quickly learn new technologies and processes
• You have experience in SDLC methodology
• You have led small projects, initiatives and enhancements.
• You are experienced in gathering requirements
• You have demonstrated examples of analytical and problem-solving skills
• You are a self-starter and able to work semi-independently
• You are adaptable to multiple demands, shifting priorities, ambiguity and managing business needs in a rapidly changing environment
• You have proven ability to maintain positive work atmosphere by behaving and communicating in a manner that works well with clients, customers, co-workers and management
• You are able to deal efficiently with escalations and difficult situations/people under pressure
• You are service oriented and possess ability to translate technical ideas into non-technical language
• You have strong intellectual capacity, written and verbal communication skills, and ability to collaborate effectively
• You have excellent task management and organizational skills

What’s in it for you

• The opportunity to be bold and make an impact in the world of wine
• Access to the world’s most celebrated wines through our employee product allowance
• True flexibility in determining how, when and where you work to achieve your potential
• Global opportunities across Australia & New Zealand, the US, Asia, UK/Europe
• Opportunity to build a career across multiple functions (we’re really good at doing this!)
• Structured development programs to support your health, wellbeing and career
• “TWEforME Day” – an additional day of leave each year, for you to do you

Culture

We bring our whole selves, we’re courageous and we deliver together – that’s our DNA.  We’re a passionate bunch who enjoy working together, like to have fun and keep things down-to-earth.  We’re brave enough and care enough to have the right conversations to get the best outcome and are famous for our can-do attitude.  We’re definitely “glass half full” people and see challenges as opportunities and move with pace to achieve our goals.

Inclusion and Diversity

Just like the wide range and variety of brands in our wine portfolio, TWE embraces diversity and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.  If you require any assistance to be included in our process, please contact recruitment@tweglobal.com, quoting the job title and reference number.

Pay Transparency Disclosure: The base pay range offered for this position is $111,000 - $125,000 per year. These figures represent what we reasonably expect to pay for this position, but the actual compensation offered will depend upon numerous job-related factors, including but not limited to candidate qualifications, skills, experience, education, location, and alignment with market data. Our expectation is that the incumbent will work out of Napa, CA. If the incumbent works out of another location, the wage rate may fall above or below this range. Treasury reserves the right to modify the range in the future.

If you’re ready to help us be the world’s most admired premium wine company, please apply now!